Customer Service Manager

TN United Kingdom; Rotherham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a rapidly expanding retail company as a Customer Service Manager in Rotherham! This full-time role offers fantastic career development opportunities and the chance to lead a dedicated team. You will ensure exceptional customer service, oversee operations in the checkout area, and contribute to a fun and engaging workplace. With a commitment to employee growth and a range of benefits, this is an exciting opportunity to advance your career in a dynamic environment. Don't miss out on being part of a fast-growing retailer with plans for expansion!

Benefits

10% store discount

Employee Assistance Programme

Job stability

Career progression opportunities

On-the-job training

Colleague benefits portal access

Qualifications

• Experience managing a team in a fast-paced retail environment.
• Strong numerical and problem-solving skills are essential.

Responsibilities

• Oversee cash office and checkout area, ensuring high service standards.
• Coach team members and ensure compliance with stock control procedures.

Skills

Team Management

Customer Service

Numerical Skills

Problem-Solving

Flexibility

Job description

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Join Our Team as a Customer Service Manager!

Are you currently a Department Manager, Supervisor, Team Leader, or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with fantastic career development opportunities? Do you have a passion for leading your team and delivering excellent customer service?

We are recruiting for a Customer Service Manager to join our store team in College Street, Rotherham!

This is a full-time role, and flexibility with your working pattern will be essential.

About the Role

As a Customer Service Manager, you will oversee the cash office and checkout area, ensuring the highest standards of service for our customers. You will:

1. Drive your team to deliver personable, polite, and prompt service at the checkout
2. Act as a role model, demonstrating exceptional service
3. Be highly visible and approachable to customers and colleagues
4. Coach colleagues to demonstrate the appropriate skills and knowledge in the checkout area
5. Ensure compliance with company stock control procedures within the appropriate timelines
6. Ensure company property, cash, and stock are secure at all times
7. Contribute to making our stores a fun place to work

About You

Ideal candidates will be enthusiastic, focused, and driven team players with a passion for retail and delivering great service. It is essential that applicants have:

1. Experience managing a small to medium-sized team in a fast-paced retail environment
2. Strong numerical and problem-solving skills
3. A flexible approach and a ‘can-do’ attitude
4. The ability to think on your feet

Why B&M?

At B&M, we're one of the fastest-growing retailers in the UK, with over 720 stores and plans for new openings in 2024. Joining us means being part of an exciting journey. We are committed to our people, and our growth offers endless possibilities for your career.

What We Offer

1. Job stability and clear career progression opportunities
2. Excellent on-the-job training
3. 10% store discount across all B&M & Heron Foods stores, with regular double discount events
4. Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality, and more
5. Wellbeing support through our Employee Assistance Programme
6. A stable, permanent 40-hour contract

Ready to join the B&M journey and advance your career? Apply now to avoid missing out! B&M Retail is an equal opportunity employer committed to creating an inclusive and diverse environment for all colleagues.