Customer Service Manager

TN United Kingdom; Manchester; On-site; GBP 45,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Manager to lead their customer care team in Manchester. In this fully office-based role, you will nurture and develop your team while ensuring a positive customer journey. Your expertise in management, combined with excellent communication and organizational skills, will be essential in attracting and retaining customers. With a competitive salary and opportunities for growth, this role offers a chance to make a significant impact within a well-respected organization.

Benefits

Holiday Allowance

Pension Scheme

Qualifications

• 5+ years of line management experience is essential.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage a customer care and retentions team.
• Handle complaints and produce management reports.

Skills

Management Experience

Communication Skills

Organizational Skills

Technical Knowledge

Attention to Detail

Job description

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Hays are recruiting for a permanent Customer Service Manager. This is a fully office-based role, Monday to Friday, based in Manchester City Centre.

Your new role

You will be responsible for managing a customer care and retentions team, where you will be required to nurture, build, and develop the team. Line manager experience of 5 years+ is essential. You will be the point of contact for all aspects of the customer's journey, ensuring positive outcomes. You will assist existing customers, attract new customers, and help grow the customer base. You will manage customer relationships effectively and collaborate well with other representatives and support teams. Additionally, you will handle complaints, produce reports, and compile management information.

What you'll need to succeed

Previous management experience is essential, along with good technical knowledge. You should have excellent communication skills, both written and verbal, as well as strong organizational skills and attention to detail. You are proactive, able to work off your own initiative, and capable of working to tight deadlines. This is a fully office-based role.

What you'll get in return

The salary is £45,000. You will work for a well-established organization recognized internationally, with many opportunities for development and growth. Benefits include holiday allowance, a pension scheme, and more.