Customer Service Manager

Blayze Group; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading London property developer as a Customer Service Manager, overseeing the customer service experience for a key residential apartment development. You will lead a team to ensure high quality delivery throughout the customer journey. The role requires strong relationship management and customer service skills, with responsibility for maintaining exceptional service standards and effective communication during the construction process.

Qualifications

• 5+ years of customer service experience in Residential Real Estate.
• Experience in a Customer Service Management role.
• Excellent written and verbal communication skills.

Responsibilities

• Provide strong communication to customers throughout the customer journey.
• Liaise with subcontractors to handle reported defects.
• Utilise best practices to implement and enhance customer service experiences.

Skills

Communication

Customer Service

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

This range is provided by Blayze Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Blayze Group

Group Business Director UK & USA - Real Estate & Built Environment Recruitment at Blayze Group

London Residential Development

An opportunity to join a London Property Developer as a Customer Service Manager, supporting and leading on a key residential apartment development in London as lead on the Customer Service Experience from exchange and through the warranty period overseeing the close out phases of the development ahead of PC ensuring construction teams are delivering high quality and first class experience throughout the customer service journey. You would be effective in developing and maintaining relationships with construction partners, suppliers to ensure best practice and high quality standards are adhered too with a proactive approach.

The ideal candidate would have experience as a Customer Service Manager with knowledge and experience demonstrated in customer service and responsible for developing a team who provide customers with a delightful, friction less experience.

Responsibilities

• Utilise best practice and knowledge within residential development and real estate to implement and provide a customer service experience on a key developments in London.
• First point of contact for customers on a day to day basis across the customer journey from exchange and completion and the 2 year warranty period.
• Provide strong communication to the customer with construction updates.
• Liaise with sub contractors to ensure reported defects are dealt with in a cost effective and professional manner.

Qualifications & Experience

• Bachelor's degree or equivalent experience
• 5+ years' of customer service within Residential Real Estate in London.
• Experience in Customer Service Management role for a Property Developer or House Builder
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Management

• Industries

  Real Estate and Construction

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