Client Services Manager- Digital

Fortune; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading media organization in London is looking for a Client Services Manager to spearhead digital advertising initiatives. The role involves managing campaigns, developing media plans, and fostering client relationships. Ideal candidates will have 4-6 years of experience in digital marketing and excellent communication skills. Join a dynamic team focused on delivering high-quality results in a collaborative environment.

Qualifications

• 4–6 years of experience in digital marketing or account management.
• Must be authorized to work in the UK without sponsorship.

Responsibilities

• Lead development and execution of digital advertising campaigns.
• Serve as the primary point of contact for client accounts.

Skills

Communication

Analytical

Strategic Thinking

Problem Solving

Tools

Salesforce

Marketing Cloud

Cvent

MS Office Suite

Job description

Fortune is seeking a dynamic Client Services Manager – Digital to drive the success of our digital advertising initiatives. In this role, you will manage and execute online advertising campaigns, develop strategic media plans, and build strong client relationships. You will play a key role (as directed by the management) in campaign management and strategic planning, ensuring seamless execution and client satisfaction while enabling our sales teams to focus on revenue generation.

Key Responsibilities:

• Lead the development and execution of digital advertising campaigns, ensuring optimal performance and client satisfaction.
• Serve as the primary point of contact for client accounts, managing expectations and fostering long-term relationships.
• Collaborate with sales, custom content and marketing teams to craft compelling media plans that align with client objectives and maximize revenue.
• Oversee campaign optimization, leveraging data analytics to enhance performance and ROI.
• Provide guidance on digital advertising best practices and account management.
• Contribute to the development of new digital offerings, staying ahead of industry trends and innovations.
• Streamline processes for RFP responses, insertion orders, and sales follow-ups to improve efficiency.
• Work closely with editorial teams and custom content teams to ensure branded content initiatives align with Fortune’s audience and editorial standards.

Qualifications & Experience:

• 4–6 years of experience in digital marketing, media planning, or account management; experience at an agency or publisher preferred.
• The role requires being in our London City-based office and 5 days per week
• Lean, fast-paced, collaborative work environment focusing on delivering high-quality results.
• Be authorized in the UK as we can't offer work sponsorship at this point
• Familiarity with Salesforce, Marketing Cloud, Cvent etc.
• Proven experience in selling digital inventory, branded content, print advertisements, logo licenses, and event sponsorships.
• Excellent organizational, interpersonal, and communication skills, with the ability to build relationships quickly via phone and email.
• Ability to collaborate cross-functionally and manage multiple projects efficiently under tight deadlines.
• Strong analytical, strategic thinking, and problem-solving abilities with high attention to detail.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook) and familiarity with database management.
• A proactive, confident, and solution-oriented mindset in managing multiple clients and projects.
• Creative thinker with the ability to develop and implement innovative digital solutions.

If you are a detail-oriented, proactive, and strategic client services professional with a passion for digital advertising and custom content, we want to hear from you! Apply now to join Fortune’s growing team in London.

About Fortune:

At Fortune Media, our mission is to change the world by making business better. We achieve that by providing trusted information, great storytelling, rigorous benchmarking and world-class community building. And our key values are humility, ownership, and transparency.

The policy of Fortune Media is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Fortune Media affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.

Fortune Media is a global media organization dedicated to helping its readers, viewers, and attendees succeed in business through unrivaled access and best-in-class storytelling. Fortune’s mission is to drive the conversation about business. With a global perspective, the guiding wisdom of history, and an unflinching eye to the future, we report and reveal the stories that matter today—and that will matter even more tomorrow. With the trusted power to convene and challenge those who are shaping industry, commerce and society around the world, Fortune lights the path for global leaders—and gives them the tools to make business better. Our values inform our mission. We believe that business can be a powerful platform for good, and we are committed to holding it to that standard.

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