Customer Service Manager

Michael Page (UK); Maidstone; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in business services is seeking a Customer Service Manager to enhance their client's satisfaction through effective management and development of their Customer Service department. The successful applicant will lead a team, implement strategic improvements, and ensure adherence to quality standards. This role offers excellent benefits and the opportunity for professional growth within a supportive environment.

Benefits

Private medical benefits

Supportive work culture

Opportunities for personal and professional development

Qualifications

• Experience in a similar customer service manager role.
• Strong team management and leadership skills.
• Ability to handle pressure and make timely decisions.

Responsibilities

• Manage and develop Customer Service department for satisfaction.
• Implement strategies to improve service standards.
• Monitor customer service performance metrics.

Skills

Leadership

Communication

Problem-solving

Team Management

Tools

Customer Service Software

CRM Systems

Job description

• Must have experience managing a team
• Excellent benefits package

About Our Client

Our client is a small-sized but highly respected entity. They pride themselves on delivering exceptional customer experiences and maintaining a strong reputation for quality and reliability.

Job Description

• Managing and developing the Customer Service department to ensure the highest levels of customer satisfaction.
• Implementing effective strategies to improve customer service standards.
• Handling and resolving escalated customer issues efficiently and professionally.
• Providing regular performance feedback and coaching to the customer service team.
• Collaborating with other departments to ensure consistency in customer interactions.
• Monitoring and reporting on customer service performance metrics.
• Driving continuous improvement initiatives within the customer service team.
• Ensuring adherence to company policies and regulations.

The Successful Applicant

A successful Customer Service Manager should have:

• Prior experience in a customer service manager role within the business services industry.
• Excellent leadership and team management skills.
• Strong communication and interpersonal skills.
• Ability to handle high pressure situations and make decisions in a timely manner.
• Proficiency in using customer service software and CRM systems.
• Strong problem-solving skills and ability to think on their feet.
• A customer-centric mindset and a passion for delivering exceptional customer experiences.

What's on Offer

• The opportunity to work in a hybrid setup.
• Private medical benefits.
• A supportive and collaborative work culture.
• Opportunities for personal and professional development.