Client Services Manager

Radley James; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading fin-tech firm seeks a Client Manager to provide technical support for foreign exchange trading software. The role involves acting as a primary liaison, converting customer requests into specifications, and managing software release processes. Ideal candidates will have strong technical and communication skills with an emphasis on electronic trading and APIs.

Qualifications

• Excellent interpersonal and communication skills.
• Technical or business experience in forex and trading markets.
• Experience working with ticketing systems and APIs.

Responsibilities

• Serve as the primary technical liaison for customers.
• Convert feedback into project requirements and specifications.
• Oversee software release processes and communicate updates.

Skills

Electronic trading

FIX protocol

Forex markets

CentOS / RHEL

Scripting/coding

Log investigation

Configuration file management

Issue ticketing systems

APIs

Java systems

Tools

IntelliJ

Job description

Job Description

A leading fin-tech firm are looking to hire a Client Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support for foreign exchange trading software.

You’ll have responsibilities such as:

• Serve as the primary technical liaison for customers, providing support on trading software functionality and venue connectivity.
• Convert customer feedback and requests into detailed project requirements, product enhancement specifications, and release documentation.
• Clearly communicate project status updates and priorities to both internal teams and external stakeholders.
• Oversee software release processes, including drafting release notes, managing product configurations, conducting final smoke tests, and coordinating with customers.

Requirements needed:

The ideal candidate will have excellent interpersonal and communication skills, and will additionally possess technical or business experience with:

• Electronic trading
• FIX protocol
• Forex markets
• CentOS / REHL
• Scripting/coding experience
• Extreme comfort with log investigation and configuration file management
• Issue ticketing systems
• APIs such as REST
• IDEs such as IntelliJ
• Java systems