Customer Service Manager

Halo Leisure; Henley-on-Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading charity organization is seeking a Duty Manager at Brockworth Sports Centre. You will play a critical role in team management, customer satisfaction, and maintaining a safe, welcoming environment. Benefits include career progression opportunities, free facility access, generous annual leave, and excellent training programs.

Benefits

Free use of facilities

Family discounts

Training and development opportunities

28 days annual leave plus bank holidays

Enhanced maternity and paternity pay

Health Cash Plan

Cycle to work scheme

Qualifications

• 3 months previous management/supervisory experience.
• Confidence to use basic IT software like Google Docs/Sheets.
• Ability to achieve National Pool Lifeguard Qualification.

Responsibilities

• Ensure the smooth running of shifts and manage the team effectively.
• Create a safe, clean, and busy environment for customers.
• Address concerns from both team members and customers.

Skills

Management

Customer Service

IT Skills

Education

National Pool Lifeguard Qualification

Level 3 Duty Manager qualification

Job description

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Customer Service Manager

Reference: JUN20251940

Expiry date: 15:30, Mon, 7th Jul 2025

Location: Brockworth Sports Centre

Benefits: Please see the job description for all benefits

Job Title: Duty Manager | Location: BrockworthJob Type: Permanent, Full time | Salary Listing: per hour £13.50

As a Duty Manager, you are proactive, approachable, calm, and decisive. What’s important to you is the potential to grow, the impact you can have on people's lives, and the opportunity to support others and develop your team.

You are proactive, and don’t sit back and wait for things to happen or panic when something goes wrong. You can work on your own initiative, foresee issues before they arise, cope under pressure when an emergency arises, ensure a shift runs smoothly, keep your team happy/motivated and have difficult conversations when needed. You will have guaranteed a fixed rota to ensure work-life balance, and options for progression within the organisation should you want them.

At Halo Leisure, you get to work for a charity that makes a contribution to the health and wellbeing of your local community while investing back into it. We also offer great training and development opportunities to help our employees upskill and reach their own potential. Our mission is to create healthier communities by providing affordable and accessible health and leisure facilities. We operate gyms, swimming pools and sports facilities.

As our next Duty Manager, you’ll be instrumental in ensuring customers and employees are in a centre that is safe, clean, open and busy. You will be key in making sure the centre meets its objectives, and be a caring role model who listens to the concerns of their team.

The Key Requirements…

3 months Previous management/supervisory experience either in a leisure or a service based setting

Confidence to use basic IT software - Google Docs/Sheets or equivalent

• Centres with a pool - the National Pool Lifeguard Qualification or ability to achieve this with Halo's support.

Joining Halo Leisure, you’ll learn new skills in management, undertake a funded Level 3 Duty Manager qualification if you wish (or higher if you already hold this), specialise in an area of the business, work at different sites and contribute to the success of the business and the organisation.

You will be one of the key people driving the success of the centre and receive a sector leading induction and ongoing training programme.

The Benefits and Perks…

Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more!)

Family discounts

Training and Development and career progression opportunities

28 days of annual leave plus bank holidays

Health Cash Plan

Enhanced maternity and paternity pay

Enhanced absence pay

Additional employer contributions to your pension scheme

Long service, Baby gifts and other reward schemes

The chance to be nominated to receive one of our annual staff awards

Cycle to work scheme

The Next Step...

Following your application you will receive an email outlining the next steps