Customer Service Manager

Cirqlr; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Cirqlr is seeking an experienced Customer Service Manager to build and lead the customer service operation for a major national recycling initiative, supporting thousands of collection points across the UK. This role offers the chance to shape a new function from mobilisation through to live service.

You will lead multi-site teams, manage enquiries and complaints, establish performance measures and collaborate with regional logistics and operations to deliver a customer‑centred operating model

Qualifications

• Proven leadership of customer service across multiple sites.
• Experience managing regional teams, service recovery and complaints.
• Strong stakeholder management and communication skills.
• Experience in logistics, waste or recycling sectors desirable.

Responsibilities

• Build, lead and develop customer service and remote audit teams.
• Manage service enquiries, complaints, disruption communications and issue resolution.
• Oversee mobilisation support and collection point audit activity.
• Establish performance measures, reporting and continuous improvement processes.
• Work closely with regional, logistics and operational teams.

Skills

Customer service leadership

Multi-site management

Stakeholder management

Problem solving

Communication skills

Job description

Lead customer service for a major National Recycling Initiative

LOCATION
Luton

CONTRACT
Full time

SALARY
Competitive + benefits

CIRQLR is seeking an experienced Customer Service Manager to build and lead the customer service operation supporting thousands of collection points across a major new UK recycling programme. This is a rare opportunity to shape a new function from mobilisation through to live service and establish a consistent, customer-focused operating model.

Key responsibilities

• Build, lead and develop customer service and remote audit teams.
• Manage service enquiries, complaints, disruption communications and issue resolution.
• Oversee mobilisation support and collection point audit activity.
• Establish performance measures, reporting and continuous improvement processes.
• Work closely with regional, logistics and operational teams.

What we are looking for

• Proven customer service leadership experience within a multi-site or operational environment.
• Experience managing regional teams, service recovery and complaints.
• Strong stakeholder management, problem-solving and communication skills.
• Experience in logistics, waste, recycling, utilities or a similar service-led sector is desirable.
• Build and shape a new customer service function from the ground up.
• Join a rapidly growing, investment-backed organisation.
• Take a leading role in a nationally significant environmental programme.