Customer Service Manager

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Doncaster; On-site; GBP 48,000 - 55,000; Full time

Job summary

A leading manufacturing company in Doncaster is seeking a Customer Service Manager to oversee teams in the UK and Europe. This role involves enhancing customer service delivery, implementing effective processes, and ensuring customer needs are met efficiently. The position offers a competitive salary plus benefits, including private medical insurance and generous holiday allowances.

Benefits

Private medical insurance

Free parking

25 days holiday plus bank holidays

Up to 10% bonus

Qualifications

• Experience managing a Customer Service function.
• Background in manufacturing or engineering.
• Ability to build and implement processes.

Responsibilities

• Lead and manage UK & European Customer Service Administration teams.
• Develop process and standardize best practices.
• Ensure compliance with export documentation.

Skills

Customer Service Management

Process Implementation

Team Leadership

B2B Service Delivery

Job description

• Newly created role managing Customer Service Team in UK & Europe
• 50,000 - 55,000 plus bonus and benefits
• Doncaster - on-site
• Manufacturing & Engineering industry

Page Group are delighted to be working in partnership with an international manufacturing business within the engineering space, on the appointment of a newly created, Customer Service Manager role

Reporting into the UK MD, the role will manage 2 customer service teams, x1 UK & x1 in Europe

Description

• Lead and manage the UK & European Customer Service Administration teams to deliver exceptional service to B2B customers
• Develop process and procedures across European Customer Service function to ensure best practise is shared and standardise ways of working across both sites
• Work with MD and other Senior Stakeholders to support business wide objectives through the customer service functions
• Manage and allocate stock levels to ensure customer demand and needs can be met, working closely with both production and purchasing
• Own the order management process, ensuring the smooth and timely movement of customer orders in line with pre agreed expectations
• Ensure export documentation for customer orders is completed in line with compliance and regulatory requirements

Profile

• Experience managing a Customer Service function
• Experience within a manufacturing / engineering / supply chain background
• Record of supporting both UK & European Customers
• Ability to build and implement process and procedures

Job Offer

Based in Doncaster, the Customer Service Manager will join a leading manufacturing business supporting the Engineering sector

The role will be 9-5 Monday to Friday on site

Salary of 48,000 - 55,000 plus up to 10% bonus, private medical insurance, free parking, 25 days holiday (plus bank) and a number of other benefits

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