Client Services Manager

Glu Recruit; Sheffield; On-site; GBP 40,000 - 55,000; Full time

Job summary

Glu Recruit seeks an experienced Client Services Manager to join a leading Marketing and Communications Team. You will lead client relationships and strategies, driving engagement and ensuring exceptional service to our clients. This role requires a strong commercial acumen and experience in various marketing channels.

Qualifications

• Minimum 6 years marketing experience.
• In-depth experience with digital, design, campaigns, motion, and research/strategy.
• Proactive and track record of achieving KPIs/targets.

Responsibilities

• Own senior relationships with key stakeholders.
• Identify client challenges and lead strategies.
• Line management responsibility for Marketing Communications Team.

Skills

Relationship building

Commercial acumen

Problem solving

Project management

Verbal communication

Listening skills

Job description

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Location:Sheffield

Glu Recruit are looking for an experienced and enthusiastic new team member to join our clients award-winning Marketing and Communications Team as Client Services Manager. You will be a valued member of a team behind one of Yorkshire’s most successful marketing agencies.

Your work will make a difference. They work on life-changing campaigns that achieve real results in areas including health, sustainable travel, equality and diversity. You’ll love your exceptional working environment, where colleagues share ideas and creativity thrives.

As Client Services Manager you will be a key member of the management team. Your role will be to own all client communication, reporting and building relationships with growth clients. This role involves working closely with the MD, Creative Strategist and Account Managers to ensure that every client receives the very best strategic approach consistently. You will also be responsible for ensuring that Account Managers understand and buy into our approach to building relationships with clients.

Key Responsibilities:

• Own senior relationships with key stakeholders across all clients.
• Identify key challenges that our clients have through fully understanding them at a senior level and lead a team to execute strategies that deliver on our clients’ needs and objectives that bring in more project work.
• Organise, delegate and lead on client relationship strategy to develop business opportunities.
• Line management responsibility for the Marketing Communications Team Manager (this will not include the wider MarComms team).
• Lead and develop client plans with Account Managers to ensure we are bringing in new projects from a proactive approach.
• Deliver and develop on any areas we can upsell and cross-sell by having a clear understanding of our clients.
• Passionate management style that drives engagement with the wider team and involves team members in the creation of strategy opportunities.
• Working closely with the MD and Operations Manager to contribute to the overall development of the business through innovation and understanding of where the business could take advantage of new opportunities due to trends, knowledge of government spend and insight from clients.
• Support new business development where appropriate.
• Attend any exhibitions, deliver seminars or networking events as appropriate.
• Frequent check ins and working closely with Account Managers to proactively identify any issues on clients, case studies that can be created.
• Adhere to and promote the values of the company.
• An active contributor to the Business Development team.

The successful candidate:

• Experience of building excellent relationships with clients through a clear understanding of their needs and where we can support them through our expertise and creative approach
• Demonstration of a commercial acumen and the ability to see opportunities in line with the company’s values and ethics
• Minimum 6 years marketing experience
• In depth experience with multiple key channels; Digital, Design, Campaigns, Motion and Research/Strategy
• Proactive and driven with a proven track record of achieving KPIs/targets
• Logical thinker who regularly solves problems by employing creative solutions
• Enjoys multi-tasking and has very strong personal organisation skills
• Strong verbal and listening skills
• Strong team player who can engage, enthuse and develops through mirroring and mentoring
• An understanding of behaviour change marketing