Service Manager

JR United Kingdom; Leeds; Remote; GBP 50,000 - 80,000; Full time

Job summary

A high-growth SaaS company in a regulated industry seeks a hands-on Service Manager with deep Salesforce experience for their team. This role focuses on managing service delivery, compliance, and technical support for a Salesforce platform, improving service continuously while working in a flexible environment.

Benefits

Remote first environment

Qualifications

• Strong experience in Salesforce including deployments and configuration.
• Proven background in service management within a regulated environment.
• Desirable: Salesforce certifications (e.g. Administrator, App Builder).

Responsibilities

• Own day-to-day service management for Salesforce-native SaaS platform.
• Manage deployment and configuration of Salesforce changes.
• Lead incident and change management using ITIL-aligned processes.

Skills

Salesforce experience

Service Management

Change Management

ITIL processes

Communication

Stakeholder Management

Adaptability

Job description

I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team.

Virtual job fairs

My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective.

Role & Responsibilities:

• Take ownership of the live service for a Salesforce-native SaaS platform
• Manage the configuration and deployment of Salesforce changes across environments
• Work closely with technical teams on customisations and integrations
• Lead incident, problem, and change management using ITIL-aligned processes
• Act as the main escalation point for technical issues and platform-related incidents
• Ensure the platform adheres to compliance and regulatory requirements
• Drive continual service improvements and support scalability as the business grows
• Strong, hands-on Salesforce experience, including deployments and configuration
• Proven background in Service Management or a similar application/platform support role
• Understanding of the Salesforce ecosystem, limitations, and best practices
• Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.)
• Familiarity with ITIL processes, especially change, release, and incident management
• Excellent communication and stakeholder management skills
• Proactive and adaptable—comfortable working in a scale-up setting
• Desirable: Salesforce certifications (e.g. Administrator, App Builder)

Package:

• Remote first environment - (once or twice per month in the London office)

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Created on 10/06/2025 by JR United Kingdom