Customer Service Manager

TN United Kingdom; Birmingham; On-site; GBP 35,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Manager to lead their sales support team in Birmingham. This full-time, office-based role offers a fantastic opportunity to enhance customer satisfaction and implement effective service policies. You will supervise a dedicated team, manage performance, and resolve escalated issues to improve the overall customer experience. If you have a proven track record in customer service management and are passionate about leading teams, this could be the perfect position for you. Join a thriving organization and make a significant impact on customer relations!

Qualifications

• 5+ years in customer service, 2+ years in a supervisory role.
• Strong leadership and team development skills are essential.

Responsibilities

• Oversee and lead the customer service department for satisfaction.
• Develop effective customer service policies and handle escalated issues.

Skills

Customer Service Management

Team Development

Leadership Skills

SAP / ERP

Job description

Are you an experienced Customer Service Manager looking for a new and exciting opportunity? If so, Pertemps is supporting our successful client based near Sutton Coldfield who are looking for a dynamic Customer Service Manager on a full-time permanent basis. Please note this is an office-based role (No hybrid).

Working hours:

Monday – Friday, no weekends, and in return a fantastic salary of £35,000 per annum.

Main duties:

Main responsibilities are to oversee and lead the sales support team to ensure excellent customer satisfaction. The Customer Service Manager is responsible for overseeing and leading the customer service department to ensure excellent customer satisfaction. This role involves developing effective customer service policies, handling escalated issues, and implementing strategies to improve the overall customer experience.

Leadership & Management:

1. Supervise, mentor.
2. Manage team performance and provide regular feedback.
3. Set clear objectives and goals for the Sales support team.
4. Conduct regular performance reviews and identify areas for improvement.
5. Handle escalated customer complaints and issues, ensuring swift and effective resolution.
6. Coordinate with other departments to resolve customer issues and improve processes.

Experience:

1. Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.

Skills:

1. Proven track record of maintaining high levels of customer satisfaction in a fast-paced industry.
2. Good team development and leadership skills.
3. Experience working for a manufacturing business advantageous.
4. Experience of using SAP / ERP would be an advantage.

If this sounds like the perfect role for you, click apply now for an immediate review.