ACCOUNT / SERVICE MANAGER

Braywhite & Co; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Air Conditioning and Refrigeration seeks an Account / Service Manager to join their dynamic team in Birmingham. The role involves overseeing customer relationships, managing service contracts, and collaborating with sales to drive business growth. Candidates should possess relevant HVAC qualifications and excellent communication skills, with a focus on customer satisfaction and operational excellence.

Benefits

Excellent work-life balance

Competitive salary package

Qualifications

• In-depth knowledge and experience working with Air Conditioning, Refrigeration, Chillers, HVAC systems.
• Experience in quotations for service and maintenance.

Responsibilities

• Operate as the lead point of contact for contract-specific matters.
• Build and maintain strong, long-lasting customer relationships.
• Supervise engineers and subcontractors.

Skills

Customer-facing skills

Communication skills

Education

Relevant qualifications in HVAC core trades

Job description

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This range is provided by Braywhite & Co. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Account Manager / Service Manager (Air Conditioning, Refrigeration, HVAC)

Braywhite & Co Ltd: We are a well-established Air Conditioning, Refrigeration, and Commercial Gas Heating company with over 53 years of trading, working with high-profile customers.

Due to continued success and growth, we are looking for a talented individual with relevant experience to join our dynamic team, working with high-profile and blue-chip companies.

Requirements

• In-depth knowledge and experience working with Air Conditioning, Refrigeration, Chillers, HVAC systems.
• Relevant qualifications in HVAC core trades.
• Experience in quotations for service and maintenance.
• Excellent customer-facing and communication skills.

Roles and Duties

• Operate as the lead point of contact for contract-specific matters.
• Build and maintain strong, long-lasting customer relationships, overseeing customer requirements.
• Develop trusted advisor relationships with clients.
• Communicate the progress of monthly/quarterly maintenance and service effectively.
• Develop new business with existing clients and identify areas for improvement to meet targets.
• Collaborate with the sales team to identify and grow opportunities.
• Supervise engineers and subcontractors.

Excellent salary package available for the right candidate. Braywhite offers an excellent work-life balance.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Industrial Machinery Manufacturing

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