Electronic Gaming Host

Grosvenor Casinos; England; On-site; GBP 20,000 - 26,000; Full time

Job summary

Grosvenor Casinos, part of The Rank Group, is seeking an Electronic Gaming Host to welcome guests on our electronic gaming floor. You will create memorable experiences, engage with guests and ensure each visit exceeds expectations.

Join a vibrant team where energy and care define the guest journey. We value hospitality skills, a positive attitude, and a collaborative spirit to help guests enjoy a premium casino experience.

Qualifications

• Understanding of electronic gaming offer and its impact on the business.
• Experience in hospitality roles.
• Positive attitude with strong customer service and social skills.
• Willingness to be a team player and maintain high standards.

Responsibilities

• Greet and attend to guests on the gaming floor to deliver a welcoming experience.
• Ensure guests are valued, entertained and their visits exceed expectations.
• Contribute to a vibrant, engaging atmosphere that encourages return visits.
• Support the team to maintain high service standards on shift.

Skills

Gaming product knowledge

Hospitality experience

Customer service

Team player

Job description

At Grosvenor Casinos, we don't just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK's most loved casinos. It's our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We're building something special at Grosvenor Casinos. Join us and be part of it.

As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers, as you'll be the welcoming face of our electronic gaming floor.

Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again.

You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Skills & Experience Needed

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area.
• Experience of working successfully in a hospitality role.
• A positive attitude, great customer service and social skills.
• A willingness to be a team player, ensuring high customer service standards are delivered.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You'll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you're starting out or ready for your next step, we'll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We're for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we'd love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.