Customer Service Host

Grosvenor Casinos Limited; Blackpool; On-site; GBP 22,000 - 27,000; Part time

Job summary

A leading casino operator is looking for a Customer Service Host to enhance the guest experience. This role requires individuals who are fun-loving and detail-oriented, capable of engaging with customers and maintaining high service standards. Joining the team offers not only competitive pay and tips but also opportunities for career progression within a vibrant environment supporting mental health and employee benefits.

Benefits

Paid breaks

28 days paid holiday (Pro Rata)

Company pension

50% off food during shifts

Free on-site parking

Employee Assistance program

Life insurance

Qualifications

• Must be passionate about providing an amazing customer experience.
• Previous experience in a customer-facing role preferred.
• Comfortable working shifts including weekends and bank holidays.

Responsibilities

• Greet and entertain customers to create a welcoming atmosphere.
• Deliver exceptional service in various casino areas.
• Ensure compliance with regulations and maintain high cleanliness standards.

Skills

Customer Service

Communication

Attention to Detail

Team Collaboration

Job description

Job Description

WHATS IN IT FOR ME?

• A chance to be part of a team striving towards providing the best service
• Hourly pay and tips with OTE £24,500
• Flexible contracts Part time and Full time - to suit your life balance.
• 50% of all Dining to your friends and family - to treat the loved ones.
• Regular Tips in every pay
• Team awards nights and staff outings - we work hard and play harder.
• Paid breaks / Holidays / Pension / Overtime
• Discounts on high street brands
• Stable rotas 3 weeks in advance
• An exciting work environment never with a dull moment
• Internal training and development programs which allows for an opportunity to progress within the company. Being the largest casinooperator in the country there is always plenty of opportunities for career development
• Mental Health and welfare support through AXA
• Mental Health First Aiders in every site
• Annual Team STARS Awards event

WHAT DO I NEED?

• Have a passion for providing anamazing customer service and experience
• Have a great eye for detail - (it really matters)
• Be a fun-loving, social, team player (it’s you that makes the difference)
• Previous Casino experience preferred but not essential

WHAT WILL I BE DOING?

As a Customer Service Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guest's expectations.

• Welcome new and regular customers warmly in to the business
• Work with our team to create a friendly atmosphere our guests will love
• Deliver an exceptional quality experience across Reception, Electronic Gaming and Food & Beverage
• Promote and be an active part of all promotions across the Casino
• Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety,safer gambling, anti-money laundering and the Gambling Act 2005
• Maintain the highest standards of cleanliness and safety

Due to the nature of the business all applicants must be 18+

Find out more @https://careers.rank.com

Qualifications

• A Positive attitude and mind-set
• Previous experience preferredworking in a multifaceted role
• Fanatical about delivering an unrivalled customer experience
• Ability to collaborate within the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.
• Personal Functional licence required. Paid for by the company.

Additional Information

Benefits:

• Higher Premium Pay Rate (Midnight-8AM)
• Tips - Paid each pay day.
• Paid Breaks
• 28 days paid holiday (Pro Rota)
• Company pension
• 50% off food on shift
• 50% off food Friends and Family discount
• Free on-site parking
• Life insurance
• Employee Assistance program
• Sick pay
• Monthly Rewards
• Annual STARS Awards celebration
• Staff Social Fund / Events