Customer Service Executive - Turkish

deverellsmith; Greater London; On-site; GBP 42,300 - 51,700; Full time

Benefits offered by this job

Competitive salary up to £47,000

Performance-related bonus

Professional development and training

Dynamic and multicultural work environment

Job summary

A leading property developer in London is seeking a dedicated Customer Service Advisor who speaks Turkish fluently. In this role, you will ensure a seamless experience for Turkish-speaking clients during their property journey, handling enquiries, concerns, and documentation. The position offers a competitive salary of up to £47,000 plus a performance-related bonus, along with opportunities for professional growth. If you possess excellent customer service skills and want to make a significant impact, apply today.

Qualifications

• Fluent Turkish speaker required, both verbal and written.
• Previous experience in customer service or client-facing roles is essential.
• Experience in the property or construction industry is highly desirable.

Responsibilities

• Act as the main liaison for Turkish-speaking clients throughout the sales process.
• Provide regular updates on construction progress and development milestones.
• Coordinate property viewings, demonstrations, and handovers.
• Handle customer enquiries, concerns, and complaints with professionalism.

Skills

Fluent Turkish speaker (verbal and written)

Previous customer service or client-facing experience

Strong organisational and problem-solving abilities

Professional, patient, and detail-oriented approach

Tools

CRM systems

Microsoft Office

Job description

Customer Service Advisor (Turkish Speaker)

Location: London
Salary: Up to £47,000 + Bonus

Are you a fluent Turkish speaker with excellent customer service skills? We're working with a leading property developer who is seeking a dedicated Customer Service Advisor to provide outstanding support to their Turkish-speaking clients throughout their property buying journey.

About the Role

As a Customer Service Advisor, you'll be the primary point of contact for Turkish-speaking customers, ensuring they receive a seamless and exceptional experience from initial enquiry through to completion and beyond. You'll work closely with sales, construction, and legal teams to deliver best-in-class customer care.

Key Responsibilities

• Act as the main liaison for Turkish-speaking clients throughout the sales and post-sales process
• Provide regular updates on construction progress and development milestones
• Coordinate property viewings, demonstrations, and handovers
• Handle customer enquiries, concerns, and complaints with professionalism and empathy
• Liaise with internal departments including sales, construction, legal, and after-care teams
• Maintain accurate customer records and documentation
• Conduct property inspections and snagging appointments
• Build strong, lasting relationships with clients to encourage referrals and repeat business
• Translate documentation and communications between English and Turkish as required

What We're Looking For

• Fluent Turkish speaker (verbal and written) - essential
• Previous customer service or client-facing experience
• Property or construction industry experience highly desirable
• Strong organisational and problem-solving abilities
• Professional, patient, and detail-oriented approach
• Ability to manage multiple clients and priorities simultaneously
• Proficient with CRM systems and Microsoft Office
• Right to work in the UK

What's On Offer

• Competitive salary up to £47,000
• Performance-related bonus
• Opportunity to work with a reputable property developer
• Professional development and training
• Dynamic and multicultural work environment

Join a developer that values quality, integrity, and exceptional customer care. If you're passionate about delivering outstanding service and want to make a real difference in clients' property journeys, apply today.