Turkish Speaking Customer Service Representative

Trip.com; City of Edinburgh; Hybrid; GBP 24,120 - 29,480; Full time

Benefits offered by this job

Hybrid working

33 days annual leave

Life insurance

Wellbeing programme

Gym discounts

Job summary

Trip.com is hiring a Customer Service Advisor in Edinburgh to assist travelers with hotel bookings and flight queries, delivering service across phone, chat, and email.

You will communicate fluently in English and Turkish, handle inquiries end-to-end, and work in a hybrid setup.

The role offers £26,800 salary, 37.5 hours a week, 3 days in the office and 2 days from home, generous leave, wellbeing benefits, and opportunities for career progression.

Qualifications

• Fluency in English and Turkish (written and verbal).
• Excellent communication and problem-solving skills.
• Able to manage multiple web chats with fast, accurate typing.
• Comfortable working toward KPIs/targets.
• Travel and tourism experience desirable but not essential.

Responsibilities

• Provide outstanding customer service via phone, chat, and email in English and Turkish.
• Resolve travel-related issues end-to-end.
• Communicate clearly across multiple channels.
• Collaborate with the team to meet KPIs.
• Suggest ideas to improve customer experience.
• Represent Trip.com culture in every interaction.

Skills

Customer service

English & Turkish

Communication

Problem solving

KPIs / targets

Multichannel support

Tools

CRM software

Job description

The Role

As a Customer Service Advisor, you'll be the voice of Trip.com – helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email.

Why You'll Love Working Here

• 33 days annual leave (including bank holidays)
• 3 extra days for parents/guardians, plus long service leave after 10+ years
• $600 USD in Trip Coins annually
• Monthly bonuses & $450 USD refer‑a‑friend scheme
• Health cash back plan for dental, optical, physiotherapy, massages, and more
• Employee Assistance Program, wellbeing support, and enhanced sick pay
• Enhanced family policies: maternity, paternity, and adoption
• Life insurance worth 4x your annual salary
• Hybrid working options (based on performance)
• Free on‑site gym or discounted memberships at Nuffield Health & PureGym
• Continuous learning & genuine career development opportunities
• Birthday & service anniversary celebrations with gift cards and cake
• Regular team events, social activities, and recognition programmes
• Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!

Core Role Info

• Location: 1 Lochrin Square, Edinburgh – this is not a remote role.
• Salary: £26,800
• Hours: Full time, 37.5 hours a week
• Hybrid: 3 days in office, 2 days from home
• Language: Spoken and written fluency in English and Turkish required
• Right to work in the UK without sponsorship required (now or in the future)

About Us

Since 2014, Trip.com’s Customer Support Centre has expanded to include 15 global support centres worldwide, empowering over 30,000 employees in 30 countries. We provide 24/7 support in more than 20 languages across 13 product lines.

Responsibilities

• Provide outstanding customer service with empathy and professionalism via phone, chat, and email in English and Turkish.
• Take ownership of customer concerns, resolving travel‑related issues end‑to‑end.
• Communicate clearly and confidently across multiple channels.
• Collaborate within a supportive team to achieve KPIs and service targets.
• Share ideas to improve customer experience and internal processes.
• Represent Trip.com culture in every interaction.

Qualifications

• Previous customer service experience, ideally in a contact centre environment.
• Fluency in English and Turkish (written and verbal).
• Strong communication and problem‑solving skills, with resilience under pressure.
• Ability to handle multiple web chats with fast, accurate typing.
• Confident working towards and achieving KPIs/Targets.
• Motivated, adaptable, eager to learn and grow.
• Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast‑paced environment.
• Travel & Tourism industry experience desirable but not essential.

Culture

At Trip.com, we have a truly global and multicultural workforce with team members from over 30 countries. We foster a workplace where everyone feels valued, supported, and inspired to grow. We commit to internal progression and promotion so that senior leaders often started in these roles.