Mobile Customer Experience Specialist

Focus Group; Shoreham-by-Sea; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Birthday leave

25 days’ holiday + holiday trading

100s of retail & gym discounts

Employee Assistance Programme

Recognition rewards, including海外 trips

Job summary

Focus Group in Shoreham-by-Sea is seeking a Customer Service Executive to deliver outstanding service and build lasting relationships with mobile customers. The role covers multi-channel queries, billing and technical issues, and aims for first-call resolution while maintaining calm, professional communication.

You will join a fast-growing technology business with strong values and a culture of learning, recognition, and career growth.

Qualifications

• Previous customer service experience preferred.
• Experience handling billing, technical queries or complaints is a bonus.
• CRM experience and MS Office knowledge beneficial.
• Attitude matters more than ticking every box.

Responsibilities

• Handle customer queries across phone, email and face-to-face.
• Resolve billing, technical and service questions.
• Manage complaints and find solutions that leave customers heard and valued.
• Aim for one-call resolution and own issues where possible.
• Build strong relationships through empathy and clear communication.

Skills

Customer service

Communication

Problem solving

Organisational skills

Teamwork

Tools

CRM

Microsoft Office

Job description

Focus Group in Shoreham-by-Sea is seeking a Customer Service Executive to deliver outstanding service and build lasting relationships with mobile customers. The role covers multi-channel queries, billing and technical issues, and aims for first-call resolution while maintaining calm, professional communication.

You will join a fast-growing technology business with strong values and a culture of learning, recognition, and career growth.