Customer Service Executive (Fixed Term Contract)

JR United Kingdom; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the biosimilar and generic medicines sector seeks a Customer Service Order Manager. This role involves managing the end-to-end Orders to cash process, ensuring customer satisfaction through effective order processing and communication. Candidates should have experience in a fast-paced sales environment and possess strong data entry and communication skills.

Benefits

Competitive salary

Annual bonus

Pension scheme

Health insurance

24 days annual leave

Flexible working arrangements

Employee recognition

Development opportunities

Qualifications

• Experience in order processing and customer service within a busy, fast-paced environment.
• Ability to meet monthly sales targets through order processing and delivery monitoring.
• Knowledge of computerized order processing and invoicing systems.

Responsibilities

• Manage the end-to-end Orders to cash process in the customer service team.
• Respond to customer inquiries on availability, delivery, prices, and payments.
• Process daily shipped reports to monitor the Order Book and ensure timely delivery.

Skills

Customer service

Order processing

Data entry

Communication

Attention to detail

Job description

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Posted:

25.05.2025

Expiry Date:

09.07.2025

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Job Description:

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

The purpose of the role is to manage the end-to-end Orders to cash process in the customer service team, to support, assist and deputise for the Customer Service Manager. To support and assist in training for other members of the Customer service team.

Your Key Responsibilities:

Your responsibilities include, but are not limited to:

• Receiving customer orders by EDI or e-mail. To apply vetting procedures and audit controls, ensuring that they comply with trading terms and credit checks and that the correct prices apply. Processing orders, invoices and invoice queries, using computerised and manual systems as appropriate.
• Responding to or coordinating responses to Customer enquiries on availability, delivery, prices and payments.
• Communicating with logistics providers to ensure all service and control requirements are met.
• Handling service and product complaints to ensure they are resolved swiftly and accurately to customer satisfaction.
• Communicating stock shortfall information on specific orders to customers and Sales Managers.
• Assisting finance in identifying late payments, progressing these with customers, involving Accounts Receivable, and following through until payment is received.
• Complying with controls, disciplines, and procedures as stipulated in relevant SOPs.
• Processing daily shipped reports to monitor the Order Book, ensuring timely delivery, rejection of unavailable lines, proper rejection coding, and invoicing of deliveries.
• Meeting all standard and non-standard service requirements.

What you’ll bring to the role:

• Experience in order processing and customer service within a busy, fast-paced, sales environment.
• Experience working in a global company with high transaction volumes and short lead times.
• Ability to meet monthly sales targets through order processing, delivery monitoring, and invoicing.
• Experience in stock monitoring and control per customer account.
• Fast and accurate data entry skills.
• High accuracy, numeracy, and literacy, along with good communication and interpersonal skills.
• Knowledge of computerized order processing and invoicing systems.
• Excellent attention to detail and self-discipline.

Benefits:

Competitive salary, annual bonus, pension scheme, health insurance, 24 days annual leave, flexible working arrangements, employee recognition, and development opportunities. This is a temporary fixed-term role for one year.

Why Sandoz?

As a leader in biosimilar and generic medicines, Sandoz provided over 900 million treatments across 100+ countries in 2024. We aim to expand access to high-quality, affordable medicines through innovation, investments, and partnerships.

Our culture is collaborative, inclusive, and driven by talented colleagues who enjoy flexible, impactful careers with diversity and personal growth as core values.

Commitment to Diversity & Inclusion:

We strive to create an inclusive environment and diverse teams that reflect the communities we serve.

Join our Sandoz Network: If this role isn't suitable but you'd like to stay connected, join the Network here: Sandoz Talentpool (novartis.com)