Customer service executive fixed term 12 months

TE Connectivity; Swindon; On-site; GBP 26,000 - 38,000; Full time

Job summary

TE Connectivity is seeking a Customer Service professional in the United Kingdom to act as the primary day-to-day interface for assigned UK account partners. You will review orders, process in SAP, and expedite as needed while maintaining strong relationships with customers and internal teams.

You will handle quotes, returns, and credit/debit investigations, and regularly discuss On-Time Delivery and backlog with account partners, following TESOG procedures and reporting requirements.

Qualifications

• Typically requires 4+ years of related work experience.
• Requires high school diploma.
• AA degree or equivalent is preferred.

Responsibilities

• Serve as the primary day-to-day interface for UK account partners.
• Carry out contract reviews on orders/schedules and process them in SAP.
• Progress and expedite orders; process requests for quotations.
• Process customer returns and investigate credits/debits.
• Conduct regular reviews with accounts on On-Time Delivery, backlog and support issues.
• Review and act on order-related reports and follow TESOG policies.

Skills

Customer service

Account management

Order processing

Relationship building

Education

High school diploma

AA degree (preferred)

Tools

SAP

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints.

A key focus of the role is developing strong working relationships with customers and internal support functions.

Your New Role

• Be the primary day-to-day interface for assigned account partners in the UK
• Carry out contract reviews on orders/schedules and process them within SAP
• Progress and expedite orders as requested.Process requests for quotations
• Process customer returns.Investigate credit and debit requests and queries, issuing credits/debits where necessary
• Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues.
• Review, action, and issue all relevant order-related reports
• Follow TESOG policies and procedures
• Proactively perform quote follow-up activities

Your Ideal Background

Typically requires 4 or more years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.

Competencies