Customer Service Executive

SmartestEnergy Business; Worthing; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join a leading energy company as a Customer Support Representative, where you'll resolve customer queries efficiently while working in a dynamic, globally-minded team. Enjoy flexible working options and contribute to a diverse and inclusive culture. Apply now to be part of our journey towards a sustainable energy future.

Benefits

Flexible Working

Commitment to Diversity and Inclusion

Qualifications

• Experience in a fast-paced customer contact environment.
• Accuracy in written and verbal communication.

Responsibilities

• Handle inbound calls and emails, update customer records.
• Provide essential documents such as statements and invoices.
• Develop understanding of energy products and services.

Skills

Communication

Customer Service

Objection Handling

Job description

We’re looking for a dedicated and professional individual to support our growing customer base by resolving queries efficiently and accurately. In this role, you'll handle inbound calls and emails, update customer records, and provide essential documents such as statements and invoices.

You’ll also develop a strong understanding of our energy products and services—including tariffs, meter types, and budget plans—to offer informed support. Working closely with other departments, you’ll ensure timely and effective resolutions while promoting tools like our customer web portal and energy-saving solutions.

What skills/experience do I need to be successful?

• Experience of working in a fast-paced customer contact environment;
• Accuracy on written and verbal communication;
• Confident and able to objection handle.
  
  

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
  
  

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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