Customer Service Executive

Atrium; Stone Cross; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid working arrangement

12-month contract

Job summary

Atrium is seeking a Customer Service Executive to join the Sales Order Management & Customer Excellence Team in a hybrid UK arrangement. You will act as a trusted customer advocate, handling enquiries, complaints and escalations while collaborating with Supply Chain, Commercial and Operations to deliver an outstanding customer experience.

You will engage with healthcare professionals, pharmacies and internal stakeholders, managing multiple priorities, ensuring compliance, and contributing to

Qualifications

• Experience handling complaints, escalations and difficult conversations.
• Strong verbal and written communication skills.
• Excellent problem-solving and organisational abilities.
• Ability to manage multiple priorities and systems simultaneously.
• Attention to detail with compliance mindset.
• Experience in order processing, customer accounts or supply chain environments is desirable.

Responsibilities

• Act as first point of contact for customers, healthcare professionals and colleagues.
• Handle customer enquiries via telephone and email.
• Investigate and resolve complex complaints and escalations.
• Build relationships with customers and key stakeholders.
• Support order management and customer account queries.
• Collaborate cross-functionally to deliver solutions.
• Ensure compliance with internal processes and procedures.
• Contribute to continuous improvement initiatives.
• Maintain accurate records and order processing activities.

Skills

Complaint handling

Escalation management

Verbal communication

Written communication

Problem solving

Multitasking

Compliance awareness

Order processing

Job description

Are you passionate about delivering exceptional customer service and solving complex customer problems?

Our client, a global pharmaceutical organisation, is looking for a Customer Service Executive to join their Sales Order Management & Customer Excellence Team. This is an excellent opportunity to work within a fast-paced, highly regulated environment supporting healthcare professionals, pharmacies, customers and internal stakeholders across the UK.

This is more than a traditional customer service role. You will become a trusted customer advocate, managing enquiries, complaints and escalations while working closely with Supply Chain, Commercial and Operations teams to deliver an outstanding customer experience.

Key Responsibilities

• Act as the first point of contact for customers, healthcare professionals and internal colleagues
• Manage customer enquiries via telephone and email
• Investigate and resolve complex complaints and escalations
• Build strong relationships with customers and key stakeholders
• Support order management and customer account queries
• Work cross-functionally to deliver effective customer solutions
• Ensure compliance with internal processes and procedures
• Contribute to continuous improvement initiatives
• Maintain accurate records and order processing activities

What We're Looking For

• Experience handling complaints, escalations and difficult customer conversations
• Strong verbal and written communication skills
• Excellent problem-solving and organisational skills
• Ability to manage multiple priorities and systems simultaneously
• Strong attention to detail and compliance mindset
• Experience in order processing, customer accounts or supply chain environments is highly desirable

Highly Desirable Backgrounds

• Pharmaceutical or healthcare organisations
• Pharmacy or healthcare supply chains
• Sales order processing
• Customer operations
• Logistics or distribution customer service

Why Apply?

• Join a globally recognised organisation
• Gain exposure to healthcare and pharmaceutical operations
• Hybrid working arrangement
• Long-term 12-month contract
• Opportunity to make a genuine impact on customer experience