Customer Service Executive

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a global, award-winning Business Travel Company as a Customer Service Executive, where your role will be pivotal in providing exceptional service to clients. This position involves resolving customer inquiries, maintaining records, and collaborating with various departments to ensure satisfaction. You will thrive in a high-pressure environment, utilizing your strong communication and problem-solving skills to build lasting relationships with customers. This innovative firm is dedicated to investing in its people through comprehensive training and development programs, ensuring you have the tools to succeed in your career.

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in handling complaints and B2B client interactions.

Responsibilities

• Responding to customer inquiries and resolving issues promptly.
• Maintaining accurate customer records and handling complaints.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving skills

Ability to multitask

Experience with B2B clients

Ability to handle complaints

Statistical information presentation

Tools

Microsoft Office

Job description

Role

We are currently seeking a highly motivated and skilled Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients and customers, dealing with client queries and complaints courteously and effectively within agreed SLA's.

Your main duties will include:

1. Responding to customer inquiries and complaints and resolving any issues in a timely and professional manner
2. Maintaining customer records by updating account information
3. Handling customer complaints and escalating issues as necessary
4. Collaborating with other departments to ensure customer satisfaction
5. Resolving client complaints within SLA
6. Identifying trends
7. Providing feedback where necessary to Head of Customer Experience
8. Accurate recording of all complaints and survey results
9. Logging and acknowledging all complaints within 24 hours

The ideal candidate for this role should have:

1. Excellent communication and interpersonal skills
2. The ability to work well under pressure and handle difficult situations with ease
3. Strong problem-solving skills
4. The ability to multitask and prioritize effectively
5. A positive attitude and a willingness to learn
6. Experience dealing with B2B clients
7. Experience with dealing with complaints
8. Ability to create and present statistical information

To be successful in this role, you must have excellent communication skills and be able to build strong relationships with our customers. You must also be able to work well under pressure and handle difficult situations effectively.

Who we are and what we do

We're a global, multi-award-winning Business Travel Company, making business travel straightforward by getting our customers where they need to be for work, safely, efficiently, and cost-effectively through a fusion of cutting-edge technology and exceptional customer service.

Our team comprises over 800 industry experts, delivering the right service at exactly the right moment. We are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Our people are the heartbeat of our business, and we invest heavily in training and development through our dedicated training academy and personal career development growth programmes.

Clarity Business Travel is a top 10 UK-based Travel Management Company, part of The Portman Travel Group. Click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only, and Destination Sports Group.

Computer literate with experience of Microsoft Office.

Excellent attention to detail, accuracy, and the ability to follow instructions.

The ability to work within a team environment to achieve team/department objectives.

Ability to work under pressure and to tight deadlines.

Excellent verbal and written communication skills.

Very high attention to detail and organisational skills.

Excellent knowledge of Word and Excel – creating and maintaining documents.