Customer Service Executive

JR United Kingdom; Longfield; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A leading manufacturer in safety systems is seeking a Customer Service Executive in Longfield, Kent. The role involves being the first point of contact for business customers, coordinating various services, and maintaining accurate records. Ideal candidates will have at least three years of experience in customer service, with B2B experience being a plus. The position offers a competitive salary, hybrid working options, and an annual bonus.

Benefits

Annual bonus

Hybrid working – 3 days in office, 2 days from home

Qualifications

• At least 3 years’ experience in a customer service or account support role.
• B2B experience is highly desirable.
• Confidence using systems, CRM experience ideal but not essential.

Responsibilities

• Acting as the first point of contact for a key group of business customers.
• Coordinating fittings, quotes, returns, and contract rollouts.
• Maintaining systems and CRM to keep all records accurate.

Skills

Customer-focused

Proactive

Technical administration

Coordination

Tools

CRM

Navision

Job description

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£27,000 - £30,000 + Bonus | Longfield, Kent | Hybrid – 3 days office, 2 days home

Are you a proactive and customer-focused professional with a passion for delivering exceptional service in a fast-paced, technical environment? We are working with a leading manufacturer that supplies cutting-edge safety systems across the UK – and they’re looking to expand their team with a Customer Service Executive.

The Role

• Acting as the first point of contact for a key group of business customers
• Coordinating fittings, quotes, returns, and contract rollouts
• Maintaining systems and CRM to keep all records up to date and accurate
• Working closely with internal departments (Sales, Engineering, Operations) and third parties to ensure smooth delivery of services
• Supporting the wider team with order processing, technical admin, and coordination
• At least 3 years’ experience in a customer service or account support role
• B2B experience is highly desirable
• Confidence using systems (Navision/CRM experience is ideal but not essential)

Package

• Annual bonus
• Hybrid working – 3 days in office, 2 days from home