Customer Service Executive

Zenith; Leeds; Hybrid; GBP 25,000; Full time

Job summary

Zenith is seeking a Customer Service Executive to provide excellent service and support to our customers regarding their lease agreements. In this high-volume role, you will respond to queries, resolve issues, and maintain communication standards while thriving in a fast-paced environment. The position offers competitive salary, benefits, and a chance to join a committed, customer-focused team.

Benefits

Company Bonus

Agile working / Hybrid working

24 days holiday

Birthday off

Pension contribution (6.25%)

Private Medical Insurance

Life Cover

Access to on-site and virtual GP

On-site massages

Breakdown cover

Referral scheme

Sports and Social club

Casual dress in the office

Equality, Diversity & Inclusion networks

Shopping discounts

Qualifications

• Customer service experience in a high-volume environment.
• Strong verbal communication skills, comfortable engaging with customers.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Respond to customer queries about lease agreements.
• Deliver timely and precise information, maintaining service standards.
• Manage a high volume of calls, prioritizing tasks effectively.

Skills

Communication skills

Multi-tasking

Attention to detail

Customer relationship management (CRM)

Resilience

Tools

CRM Software

Job description

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Are you looking for an exciting new opportunity, one where you can focus on customer experience and thrive within a growing business? If so, our Consumer division is looking for you!

About Zenith:
Zenith is a customer-focused organization, committed to delivering excellent service to our customers. Our team is at the heart of everything we do, ensuring a seamless experience for customers.

Role Overview:
As a Customer Service Executive , you will be the first point of contact for our customers, assisting them with queries related to their lease agreements. You will deliver excellent service by resolving customer issues, meeting SLAs, and maintaining high-quality communication standards. This is a high-volume, fast-paced role where you will be handling up to 50 calls per day and completing over 100 activities.

Key Responsibilities:

• Respond to customer queries about their PCH or BCH lease agreements, ensuring clear and accurate communication.
• Provide a ‘right first-time' approach by delivering timely and precise information to customers.
• Manage a high volume of calls while consistently maintaining service standards and KPIs.
• Prioritize tasks effectively through CRM systems, handling follow-up actions and activities efficiently.
• Build strong relationships with internal teams and stakeholders, ensuring smooth workflow and collaboration.

Key Measures of Success:

• Call handling times and speed of response.
• Quality & assurance checks.
• Volume of calls and activities handled per day.
• Positive customer and internal colleague feedback.
• Strong communication skills with the ability to engage effectively over the phone.
• Comfortable using multiple systems, including CRM, and confident navigating bespoke software.
• Excellent multi-tasking abilities, able to manage conversations while updating systems and records.
• Attention to detail in written and verbal communication, ensuring accuracy in customer and internal updates.
• Calm, resilient, and self-motivated, thriving in a high-pressure, fast-paced environment.

Why Join Us? The good stuff…benefits!

• Salary up to £24,341
• Company Bonus on top of salary
• Agile working / Hybrid working after successful probation period.
• 24 days holiday, which increases with length of employment
• Your birthday off!
• A great pension contribution by Zenith (6.25%)
• Private Medical Insurance as standard
• Life Cover
• Access to our own Zenith GP – on site and virtual for self and immediate family
• Massages on site
• Zenith AA breakdown cover
• Excellent referral scheme if you recommend a friend to us
• Sports and Social club - Company/Team activities
• Casual dress in the office
• Equality, Diversity & Inclusion networks
• Perks at Work – save money on everyday essentials with access to shopping discounts

Apply Now:
If you are passionate about customer service and thrive in a high-volume, customer-focused role, we'd love to hear from you. Apply today to join our team at Zenith!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.