Customer Service Executive

JR United Kingdom; Dartford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Dartford is seeking a motivated Customer Service & Sales Advisor to join their growing team. The role involves being the first point of contact for customers, handling inquiries, processing orders, and ensuring exceptional service. Ideal candidates will have a customer-focused mindset, excellent communication skills, and experience in customer service or retail.

Qualifications

• Customer-focused mindset with a passion for delivering great service.
• Excellent verbal and written communication skills.
• Proactive and self-motivated individual who thrives in a fast-paced environment.

Responsibilities

• Process customer orders accurately and efficiently using Salesforce and Sage.
• Manage time effectively to ensure high productivity and service quality.
• Build and maintain strong customer relationships through excellent service.

Skills

Customer-focused mindset

Excellent verbal communication skills

Excellent written communication skills

Strong problem-solving skills

Good IT skills

Education

Previous experience in customer service, retail, or operations

Tools

Salesforce

Sage

MS Office

Job description

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My client is looking for a motivated and passionate Customer Service & Sales Advisor to join their growing team. If you thrive in a fast-paced environment and are committed to delivering exceptional customer service, this role could be the perfect fit for you.

As a Customer Service & Sales Advisor, you will be the first point of contact for customers via phone and email. Your responsibilities will include handling inquiries, processing orders, managing returns, and ensuring world-class customer service. You will work both independently and collaboratively to meet performance targets while building strong relationships with customers.

Key Responsibilities

• Process customer orders accurately and efficiently using Salesforce and Sage
• Manage time effectively to ensure high productivity and service quality
• Build and maintain strong customer relationships through excellent service
• Provide accurate stock and pricing information to customers
• Resolve customer inquiries professionally and efficiently
• Collaborate with internal teams to meet business objectives

What We’re Looking For

• Customer-focused mindset with a passion for delivering great service
• Excellent verbal and written communication skills
• Proactive and self-motivated individual who thrives in a fast-paced environment
• Strong problem-solving skills with a solutions-focused approach
• Good IT skills, including MS Office (Salesforce knowledge is a plus)
• Previous experience in customer service, retail, or operations is desirable

Package:

Customer Services and Sales Advisor

• Full time, 40 hours per week, 08:30-17:00