Customer Service Executive

Universal Business Team; Colchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der leidenschaftlich für hervorragenden Kundenservice ist. In dieser Rolle sind Sie der erste Ansprechpartner für Kundenanfragen und spielen eine Schlüsselrolle bei der Aufrechterhaltung der Unternehmensreputation. Sie werden in einem unterstützenden Umfeld arbeiten, in dem Ihre organisatorischen Fähigkeiten und Ihr Engagement für exzellenten Service geschätzt werden. Mit einem umfassenden Schulungsprogramm und der Möglichkeit zur beruflichen Weiterentwicklung ist dies eine hervorragende Gelegenheit, Ihre Karriere im Kundenservice voranzutreiben.

Benefits

Kostenlose Snacks und heiße Getränke

Monatliche Teambesprechungen mit kostenlosem Mittagessen

22 Tage bezahlter Urlaub plus Feiertage

Zugang zu Schulungsprogrammen für Kundenservice

Qualifications

• Erfahrung im Kundenservice oder Verkaufsadministration.
• Starke IT-Kenntnisse, insbesondere in MS Office.

Responsibilities

• Erster Ansprechpartner für Kundenanfragen über Telefon, E-Mail und Webchat.
• Bearbeitung von Bestellungen, Angeboten und Rücksendungen.

Skills

Kundenservice Erfahrung

MS Office Kenntnisse

CRM Systeme

Organisationstalent

Aufmerksamkeit für Details

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your organisational skills and attention to detail make a real difference?

We are recruiting on behalf of our client, a highly regarded organisation in their industry, for a Customer Services Executive to join their dynamic team. This is a fantastic opportunity to play a key role in maintaining and enhancing the company’s reputation for outstanding customer care.

Key Responsibilities:

• Be the first point of contact for all customer enquiries via phone, email, and web chat, ensuring calls are answered promptly and efficiently.
• Process orders, quotations, and returns accurately, while keeping customers informed of any delays or shortages.
• Maintain and update customer records, ensuring all information is accurate and up-to-date.
• Liaise with internal departments, including procurement and account managers, to meet customer needs.
• Monitor courier deliveries, follow up on exceptions, and inform customers and account managers of any issues.
• Attend daily and monthly team meetings to stay aligned with company goals and updates.
• Provide exceptional customer service by handling enquiries with professionalism and enthusiasm.

• Previous experience in customer service, sales administration, or a similar role.
• Strong IT skills, including proficiency in MS Office (Word, Excel, Outlook, Teams).
• Excellent telephone manner with the ability to build rapport quickly.
• Highly organised, with exceptional attention to detail and time management skills.
• A proactive team player with a commitment to delivering outstanding service.
• Experience with CRM systems and order processing is an advantage.

What’s on Offer:

• Comprehensive induction and training programme, including detailed product knowledge and system training.
• Opportunity to work in a supportive and collaborative environment.
• Access to customer service training programmes for professional development.

• Basic Salary- £30,000- £35,000
• Bonus

• Hours- 7.30-4.30

• Free snacks and hot drinks
• Monthly staff meetings with free lunch
• 22 days of paid holiday plus bank holidays increasing to 25 days with service

IND25