Customer Service Executive (Fixed Term Contract)

Healthcare Businesswomen’s Association; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Order Management Specialist to join their dynamic customer service team. This role involves managing the complete Orders to cash process, ensuring customer satisfaction through effective order processing and communication. You will play a crucial role in a fast-paced environment, where your attention to detail and strong interpersonal skills will shine. With a commitment to diversity and inclusion, this company offers a collaborative culture that supports personal growth and development. If you're ready to make a significant impact in the healthcare sector, this opportunity is perfect for you.

Benefits

Competitive Salary

Annual Bonus

Pension Scheme

Health Insurance

24 Days Annual Leave

Flexible Working Arrangements

Employee Recognition Scheme

Learning and Development Opportunities

Qualifications

• Experience in order processing and customer services in a fast-paced environment.
• Proven ability to meet sales targets through effective order management.

Responsibilities

• Manage the end-to-end Orders to cash process in the customer service team.
• Process customer orders and ensure compliance with trading terms.

Skills

Order Processing

Customer Service

Data Entry

Communication Skills

Numeracy

Attention to Detail

Conflict Resolution

Sales Support

Education

High School Diploma

Bachelor's Degree

Tools

SAP ERP

Microsoft Access

Job description

Job Description Summary

Join us, the future is ours to shape!

Job Description

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

The purpose of the role is to manage the end-to-end Orders to cash process in the customer service team, to support, assist and deputise for the Customer Service Manager. To support and assist in training for other members of the Customer service team.

Your Key Responsibilities:

1. Receiving customer orders by EDI or e-mail. To apply vetting procedures and audit controls, ensuring that they comply with trading terms and credit checks and that the correct prices apply. Processing orders, invoices and invoice queries, using computerised and manual systems as appropriate.
2. Responding to or coordinating responses to Customer enquiries on availability, delivery, prices and payments.
3. Communicating with logistics providers to ensure all service and control requirements are met.
4. Communicating service and product complaints ensuring they are resolved accurately and speedily to customers' satisfaction.
5. Communicating stock shortfall information on specific orders to customers and to the associated Sales Managers.
6. Assisting finance in identifying late payments, progressing these with customers, involving Accounts Receivable, and following through until payment is received.
7. Complying with controls, disciplines and procedures as stipulated in relevant SOPs.
8. Processing daily shipped reports to monitor the Order Book, determine schedules, and ensure all orders are delivered on time or canceled, with proper rejection codes used for unavailable lines, and all deliveries invoiced.
9. Meeting all standard and agreed non-standard service requirements.

What you’ll bring to the role:

Essential Requirements:

• Experience of order processing and customer services within a busy, fast-moving, pressurised sales environment.
• Experience of working in a high transaction volume, global company environment with short lead times.
• Proven ability to meet monthly sales targets via direct customer order processing, delivery monitoring, and invoicing.
• Experience of stock monitoring and control per customer account.
• Excellent data entry skills demonstrating speed and accuracy.
• High accuracy, numeracy, and literacy with good communication and interpersonal skills.
• Knowledge of computerized order processing and invoicing systems.
• Excellent communication skills and attention to detail.
• Strong self-discipline.

You’ll receive:

Competitive salary, annual bonus, pension scheme, health insurance, 24 days annual leave, flexible working arrangements, employee recognition scheme, and learning and development opportunities. This is a temporary fixed-term role for one year.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024. We aim to do more!

With investments in new development capabilities, production sites, acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients access affordable, high-quality medicines sustainably.

Our momentum is powered by an open, collaborative culture driven by talented and ambitious colleagues, offering an agile, collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and personal growth is supported.

Join us!

Commitment to Diversity & Inclusion:

We are committed to building an inclusive work environment and diverse teams that reflect the patients and communities we serve.

Join our Sandoz Network: If this role isn't suitable to your experience or career goals but you'd like to stay connected and learn about opportunities, join the Network here: Sandoz Talentpool (novartis.com)

#Sandoz

Skills Desired: Affiliate Marketing, Auditing, Calls Handling, Computer Programming, Conflict Resolution, Customer Care, Customer Requirements, Customer Service, Databases, Installations (Computer Programs), Microsoft Access, Ontology, Order Management, Physics, Relationship Building, Sales Support, SAP ERP, Scheduler