Customer Service Executive

Dynamite Recruitment Solutions Ltd; Christchurch; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Service Executive for a Claims team in Christchurch. The role involves managing insurance claims, providing customer support, and ensuring accurate data handling. Ideal candidates will have a strong customer service background and excellent communication skills, with opportunities for growth and development.

Benefits

Free on-site parking

Free Health Cash Plan

Development and growth opportunities

Regular salary increases

Free annual travel insurance

Home and motor insurance discounts

Salary supplements for additional languages

Annual bonus of approximately 5%

Fully equipped gym and social facilities

Hybrid working arrangements

Qualifications

• Previous experience in customer service roles such as retail, hospitality, or call centers.
• Ability to handle high-pressure situations and multi-task effectively.
• Strong verbal and written communication skills.

Responsibilities

• Handle incoming correspondence and calls related to insurance claims.
• Manage a portfolio of claims from initial contact to resolution.
• Ensure timely and accurate documentation and data entry.

Skills

Customer service experience

Communication skills

Multi-tasking

Attention to detail

Empathy

Job description

Customer Service Executive/Claims Handler

Location: Christchurch - hybrid options available after probation.

Salary: £26,210 starting salary, with potential to rise to over £30,300.

Benefits include:

• Free on-site parking
• Free Health Cash Plan covering dental, prescriptions, and more
• Development and growth opportunities
• Regular salary increases
• Free annual travel insurance (qualifying criteria apply)
• Home and motor insurance discounts
• Salary supplements for additional languages
• Annual bonus of approximately 5%
• Fully equipped gym and social facilities
• Hybrid working arrangements

Start date: 23rd June 2025

Hours: Full-time, rota basis, Monday to Friday 8AM-6:15PM, and 1 in 6 Saturdays 8AM-4:30PM.

Dynamite Recruitment is partnering with an internationally recognized company to recruit a confident Customer Service Executive to join their Claims team on a permanent basis.

Responsibilities:

• Handle incoming correspondence and calls related to insurance claims from customers, clients, and third parties
• Manage a portfolio of claims from initial contact to resolution
• Capture and update customer information accurately in the system
• Assess claims in accordance with policy terms and conditions
• Process valid claims promptly
• Inform customers when claims are not covered
• Identify and report potential fraudulent activity
• Support customers empathetically during challenging times
• Calculate payments accurately, including exchange rates
• Coordinate with third parties to resolve queries and recover funds
• Ensure timely and accurate documentation and data entry

Ideal Candidate:

• Previous customer service experience (retail, hospitality, call center, etc.)
• Resilient and able to handle high-pressure situations
• Multi-tasking skills
• Excellent verbal and written communication skills
• Comfortable with computer systems (training provided)
• Proactive, organized, and good at planning
• Team player
• Calm, confident, and focused during high call volumes
• Empathetic and reassuring
• Computer literacy with complex systems
• Numerate and quick to process information
• Effective at tailoring communication for different audiences
• High attention to detail

To apply, submit your CV promptly or contact Sabrina at 02392 455422.