Customer Service Executive

Zest Recycle; Brentwood; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading recycling and waste management firm based in Brentwood is seeking a Customer Service Executive to handle enquiries and support operations. Key responsibilities include managing customer communications via Hubspot, processing orders, and supporting the Finance department. Ideal candidates will possess excellent organizational and communication skills, along with experience in busy office environments. Benefits include a competitive salary, 25 days holiday, and a pension plan, along with opportunities for professional growth.

Benefits

25 days holiday plus bank holidays

Pension

Employee of the Month programme

Free parking on-site

Active company social programme

Qualifications

• Previous office administration experience and excellent organizational skills.
• Experience in providing customer service in a fast-paced environment.
• Excellent communication skills that establish respect within the team.

Responsibilities

• Handle routine telephone and email enquiries using Hubspot.
• Record customer queries and complaints.
• Prepare quotations with direction from the Customer Service Manager.

Skills

Organizational skills

Customer service experience

PC literacy

Excellent communication skills

Ability to multi-task

Tools

Microsoft Office Suite

Hubspot

Job description

Customer Service Executive

Location: Brentwood, Essex (Office Based)

Salary: £27,300 per annum depending on experience

Job Type: Full Time, Permanent

Driving Requirement

MUST DRIVE/HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATION

Who are Zest Recycling?

We’re a recycling and waste management broker that isn’t afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long-standing waste management problems helping them to become an environmental leader in their sector.

At Zest Recycle, it all starts with collaboration. To us, partnerships with our customers are everything, and therefore key to our success are professional and customer‑oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team.

The Role

• Handle routine telephone and email enquiries using Hubspot and processing orders via Weighsoft with supervision or direction as required from the Customer Service Manager
• Escalate unusual or complex telephone and email enquiries
• Record customer queries and complaints using Hubspot
• Update and amend service schedules
• Liaise with service providers over day‑to‑day operations
• Liaise with the Finance department, customers and suppliers to resolve invoice queries and seek supervision as required
• Prepare quotations with direction from the Customer Service Manager
• Source solutions for new waste streams with direction from the Customer Service Manager
• Liaise with relevant individuals re new enquiries/orders to be fulfilled
• Under the direction of the Customer Service Manager, research new solutions to different customer requests
• Facilitate customers' administrative processes which may include attendance at sites to assist with planning meetings
• Set up new supplier accounts
• Liaise with Account Managers for advice and support on client accounts
• Support month‑end invoice process ensuring supplier information is obtained on time (e.g., weights)
• Working hours are Monday to Friday 8am to 5pm based in our Brentwood office

Skills & Experience Required

• Previous office administration and excellent organisational skills. Experienced in working with senior individuals
• Experience in providing customer service
• Experience of working in an extremely busy, fast‑paced and demanding environment
• Excellent PC literacy with an advanced knowledge of Microsoft Office Suite and Hubspot or a similar "ticketing" system
• The individual must be a self‑starter who demonstrates initiative and can be pro‑active. The ability to multi‑task is also essential
• Excellent communication skills both written and verbal that enable the individual to quickly establish respect within the team
• The individual must be able to plan and organise themselves so that they can balance the needs and priorities of the different areas of the role
• Willingness and aptitude to grow the role to take on new challenges

Benefits

• A competitive salary
• 25 days holiday plus bank holidays
• Pension
• Employee of the Month/Monthly Star Award programme
• Free parking on‑site
• Active company social programme

Please Note

NO AGENCIES

Are you ready to become part of our team of dedicated individuals who collectively ensure the success of Zest Recycling and set us apart from our competitors? If so, please hit the APPLY button to get started!