Customer Service Executive

JR United Kingdom; Basildon; On-site; GBP 32,000; Full time

Job summary

A not-for-profit organization is seeking a Customer Service Executive to join their contact centre. You will provide expert support to healthcare professionals, ensuring a warm and empathetic service that meets the needs of members across the medical and dental professions. Strong communication skills and emotional intelligence are essential to succeed in this role.

Benefits

Private medical insurance

Season ticket loan scheme

Enhanced maternity and paternity pay

Contributory pension scheme

Company sick pay

Employee assistance programme

Holiday purchase scheme

Qualifications

• Experience in Customer Service, Contact Centre, Membership, and Inbound Calls is essential.
• Ability to retain and apply complex information.
• Genuine interest in UK medical and dental professions.

Responsibilities

• Deliver efficient and professional service to healthcare professionals.
• Provide expert support ranging from students to senior consultants.
• Work in a structured, professional environment.

Skills

Communication

Emotional Intelligence

Problem Solving

Attention to Detail

Teamwork

Job description

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Basic Salary £31,726 plus benefits - Annual leave 22 days plus Bank Holidays, Private medical insurance (currently with BUPA) – benefit in kind, Season ticket loan scheme, Enhanced Maternity and paternity pay, Contributory Pension Scheme (Employee 3-5%, Employer currently 5 – 12% dependant on age): Life cover benefits also apply if member of pension scheme, Company sick pay (after 3 months service) = 13 weeks, Group Income protection insurance applies after 2 years continuous service, Ride to work scheme, Employee assistance programme, Holiday purchase scheme (up to 5 days)

Full Time, Permanent

Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential

Our client is a not-for-profit, member-owned entity supporting healthcare professionals across the UK. They are seeking a Customer Service Executive.

Overview

Join their high-performing contact centre, providing expert support to members of the medical and dental professions, ranging from students to senior consultants.

Deliver an efficient, accurate, and professional service that is warm and empathetic.

Key skills include excellent verbal and written communication, ability to retain and apply complex information, high emotional intelligence, empathy, tact, professionalism, excellent listening skills, attention to detail, problem-solving, resilience, self-motivation, teamwork, openness to feedback, and a genuine interest in UK medical and dental professions.

Work in a professional, structured environment with appropriate conduct.

To apply, please send your CV.

Due to high application volume, only successful applicants will be contacted. If you do not hear within 10 working days, consider your application unsuccessful.

Membership Bespoke is acting as a recruitment business for this role. We encourage applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, belief, marital status, or pregnancy and maternity.

With over 10 years of experience, Membership Bespoke provides tailored recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.