Customer Service EPA Specialist

NVQ Assessor; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Holiday entitlement

Mileage

Pension

And much more

Job summary

Training Qualifications UK is seeking an End Point Assessor to work with Apprentices on End Point Assessments for Customer Service standards. The role involves face-to-face and electronic assessments across London, with travel required.

You will carry out EPA activities, administer scheduling, marking and grading, and participate in standardisation and CPD activities. A recognised assessor award and driving licence are required; the company offers benefits.

Qualifications

• Must hold a recognised Assessor award: D32/33, A1, CAVA or TAQA.
• Must hold solid occupational experience in Customer Service.
• Must hold own NVQ Level 2 in Customer Service (or above).
• Have an excellent understanding of Apprenticeship Standards, and are up to date with the Apprenticeship Levy.
• Full, clean driving licence and own vehicle.

Responsibilities

• Carry out End Point Assessment, scheduling of EPA activities, marking, grading and regular planning meetings with candidates and employers.
• Complete all necessary administration, ensuring that all data is processed and supplied in a timely manner.
• Maintain a working knowledge of EPA, your vocational area, Apprenticeship Standards and evidence of CPD.
• Participate in standardisation and training activities.
• Provide assistance to Apprentices, Employers or Delivery Teams, assisting with queries in a timely manner.

Job description

Training Qualifications UK is seeking an End Point Assessor to work with Apprentices on End Point Assessments for Customer Service standards. The role involves face-to-face and electronic assessments across London, with travel required.

You will carry out EPA activities, administer scheduling, marking and grading, and participate in standardisation and CPD activities. A recognised assessor award and driving licence are required; the company offers benefits.