Customer Service End Point Assessor

NVQ Assessor; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Holiday entitlement

Mileage

Pension

And much more

Job summary

Training Qualifications UK is seeking an End Point Assessor to work with Apprentices on End Point Assessments for Customer Service standards. The role involves face-to-face and electronic assessments across London, with travel required.

You will carry out EPA activities, administer scheduling, marking and grading, and participate in standardisation and CPD activities. A recognised assessor award and driving licence are required; the company offers benefits.

Qualifications

• Must hold a recognised Assessor award: D32/33, A1, CAVA or TAQA.
• Must hold solid occupational experience in Customer Service.
• Must hold own NVQ Level 2 in Customer Service (or above).
• Have an excellent understanding of Apprenticeship Standards, and are up to date with the Apprenticeship Levy.
• Full, clean driving licence and own vehicle.

Responsibilities

• Carry out End Point Assessment, scheduling of EPA activities, marking, grading and regular planning meetings with candidates and employers.
• Complete all necessary administration, ensuring that all data is processed and supplied in a timely manner.
• Maintain a working knowledge of EPA, your vocational area, Apprenticeship Standards and evidence of CPD.
• Participate in standardisation and training activities.
• Provide assistance to Apprentices, Employers or Delivery Teams, assisting with queries in a timely manner.

Job description

In line with changes toApprenticeship delivery; we have an opportunityavailable for anEnd PointAssessor, who willwork with Apprentices to carry outEnd Point Assessments, prior to completion of theirCustomer Service Apprenticeshipqualification.

The client is happy to consider qualified Assessors looking to progress into an EPA role.

Candidates must be flexible with travel across London.

As an End Point Assessor, you will be responsible for completing a range of EPA activities, both face-to-face and electronically, with Apprentices completing Customer Service qualifications. These EPA activities include :

• T o carry out End Point Assessment, scheduling of EPAactivities, marking,grading and regular planningmeetings with candidates and employers.
• Complete all necessary administration, ensuring that all data is processed and supplied in a timely manner.
• Maintain a working knowledge of EPA, your vocational area, Apprenticeship Standards and evidence of CPD.
• Participate in standardisation and training activities.
• Provide assistance to Apprentices, Employers or Delivery Teams, assisting with queries in a timely manner.

BENEFITS

• Holiday entitlement
• Mileage
• Pension
• And much more!

QUALIFICATIONS & EXPERIENCE

• Must hold a recognised Assessor award: D32/33, A1, CAVA or TAQA.
• Must hold solid occupational experience in Customer Service.
• Must hold own NVQ Level 2 in Customer Service (or above).
• Have an excellent understanding of Apprenticeship Standards, and are up to date with the Apprenticeship Levy.
• Full, clean driving licence and own vehicle.

The role of an Apprenticeship End-Point Assessor is to provide independent, fair, reliable, and consistent assessment services to Training Qualifications UK customers working with Apprenticeship Standards. End-Point Assessors are required to use assessment experience with robust and relevant industry knowledge to form judgements and grading decisions upon the completion of a variety of assessment activities, …