Customer Service Engineering Degree Apprenticeship

Higherin; West of England; Hybrid; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Salary £23,245

35 hours per week

Half day Fridays

25 days holiday + bank holidays

Pension

Success share

Flexible benefits

Job summary

Airbus is offering an extensive Customer Services Apprenticeship starting with a nine-month vocational foundation diploma. Afterward, you will join experts at Filton and work on real engineering tasks across Commercial Aircraft Programmes with rotations in multiple Customer Service departments.

This apprenticeship develops deep technical skills, industry certifications, and a pathway to a dynamic career in aerospace, with training and on-the-job experience that supports your professional growth.

Qualifications

• Submit a CV stating your grades and whether they are predicted or achieved.
• Submit a Cover Letter highlighting your passion and suitability for this apprenticeship.
• Demonstrate natural curiosity and excitement to explore and work in a dynamic environment.
• Ability to manage problems and communicate effectively in a fast-paced environment.
• Passion about Aerospace and shaping the sustainable future of civil aircraft.

Responsibilities

• Scheduled Maintenance – define and establish the Airbus Maintenance Program in collaboration with Design Office, Customers and Aviation Authorities.
• Service Bulletins Retrofit solutions – provide recommended, mandated and operator-requested in-service modifications.
• Ground Support Equipment & Tooling – design, test, validate and support tooling and equipment for customer maintenance.
• Technical Data – produce approved maintenance procedures and parts catalogue for ongoing airworthiness.
• Spares Engineering – support major and daily repairs by resolving technical issues with procurement, production, logistics and quality.
• Supplier Management – work with suppliers to obtain documentation supporting Airbus authoring lines and customer needs.

Skills

Natural curiosity

Problem solving

Communication

Teamwork

Education

UCAS points 112+

A Levels BBC (Maths B+, Physics/Chemistry C+)

BTEC Extended Diploma (Engineering related)

T Levels (Merit)

GCSE Maths & English 5/B

Job description

We love your interest in joining Airbus! There is no limit on the number of positions you can apply for. However, please be aware that you can only progress in the selection process for one position at a time. We recommend reviewing all available opportunities and applying to those that best match your experience and aspirations.

Benefits:

Salary: £23,245

35 hours per week // Half day Fridays! // 25 days holiday plus bank holidays // Pension // Success share // Plus many more flexible benefits!

About us:

Launch an exciting career by joining our Airbus Apprenticeship programme! Our Apprentices receive second to none training, gaining the necessary skills, knowledge and experience to enable you to make an immediate contribution when you enter the workforce. An Airbus apprenticeship offers you the opportunity to gain qualifications with no fees, whilst acquiring new skills through vocational training, and a competitive salary.

Customer Services is responsible for supporting the entire Airbus fleet through providing in-service solutions, maintenance requirements and procedures while ensuring continued airworthiness and safety of the flying fleet. You will be the face of Airbus in front of our customers providing support and assistance with technical queries and new solutions ensuring customer satisfaction with every interaction.

As a Customer Services Engineering Apprentice your journey begins with a nine-month vocational foundation diploma. Afterward, you'll join our experts at Filton, diving into real engineering work on our Commercial Aircraft Programmes. You'll be assigned to a department with incredible career potential, including:

• Scheduled Maintenance - work with the Design Office, Customers and Aviation Authorities to define and establish the Airbus Maintenance Program;
• Service Bulletins Retrofit solutions - provide recommended, mandated and operator requested in-service modifications;
• Ground Support Equipment & Tooling - designing, testing, validating and supporting tooling and equipment, to assist customers with maintenance, repairs and the overall operability of the aircraft;
• Technical Data - production of approved maintenance procedures and parts catalogue for the continued airworthiness of their aircraft operations;
• Spares Engineering - providing support to major and daily repairs by resolving technical issues in coordination with procurement, production, logistics and quality;
• Supplier Management - working closely with our suppliers to obtain the documentation needed to support our Airbus authoring lines and the customer directly.

In addition, to your work placements and studies, there are a number of excellent training opportunities open to you that cover a variety of subjects, as well as encouraging you to get involved in extracurricular education and community projects designed to broaden your experience and help you develop both your professional and personal skills along the way.

We empower our apprentices with significant placement flexibility. You'll not only gain deep technical expertise within your core area but also develop a diverse skill set through rotations in various Customer Service departments. This unique blend of academic study, on-the-job experience, and training ensures you're well-equipped for a successful and impactful career.

Requirements:

In order to be eligible to this apprenticeship, you must have a minimum of:

• 112 UCAS points or above: 3 A Levels BBC or above which must include Maths at B or above AND Physics or Chemistry at C or above, with a further level/AS-Level/BTEC Diploma;

OR

• BTEC Extended Diploma: Aeronautical Engineering, Advanced Manufacturing in Engineering, Construction and the Built Environment, Electrical/Electronic Engineering, Engineering, Land-based Technology, Manufacturing Engineering, Mechanical Engineering, or Operations and Maintenance Engineering - minimum grade DMM or D (Advanced Manufacturing Engineering);

OR

• T Levels – Minimum of Merit overall in Engineering and Manufacturing, additional qualification in Maths at Level 3 preferable but not essential;

AND

• GCSE Maths and English (Language and Literature) – Minimum of Grade 5/B.

Successful candidates will be able to demonstrate the following:

• Submit your CV stating your grades and if they are predicted or achieved;
• Submit a Cover Letter highlighting your passion and suitability for this apprenticeship;
• Natural curiosity and excitement to explore and to work in a dynamic and changing environment;
• Ability to manage problems and communicate effectively to resolve them in a fast paced environment;
• Passion about Aerospace and shaping the sustainable future of the civil aircraft market.

BOOST YOUR APPLICATION:

We want to get to know you—not just your grades or school background so, tell us on your cover letter:

• Why Airbus and this apprenticeship?
• What is it about Airbus that makes you excited to start a career with us? What is it about our company, our values, or the future of aerospace that excites you? We want to hear about what motivates you to pursue this unique path and how you see yourself growing with us.
• What skills and experience do you bring?
• Think about projects, hobbies, or academic subjects that have given you practical experience. This could include personal projects, academic work and extracurricular activities.

Important Information:

GRADES: If you are on predicted grades, your offer will be conditional to achieving the position’s requirements before the apprenticeship start date.

SECURITY CLEARANCE: You will be subject to a BPSS (Baseline Personnel Security Standard) check. You may also need to gain UK SC-level Security Clearance or Export Control, depending on the role.

RIGHT TO WORK IN THE UK: Candidates must have current legal authorisation to work in the United Kingdom for the full duration of the programme. For more information, please check theGovernment Website.

LEVY FUNDING: Successful candidates must be eligible for the levy funding.

Our apprenticeship roles do not meet the minimum requirements set by UK Visas & Immigration to enable sponsorship of migrant workers.

AI Guidance: We know you might be thinking about using AI to help you in your application - before you do, please read our guidelines on the use of AI for recruitment at Airbus Use of AI Guidance.

Contact:

Please let us know if you need us to make any adjustments to allow you to access and participate fully in the recruitment process. If you wish to discuss this further please contact via email [e-mail]. Any information disclosed will be treated in the strictest confidence.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.