Customer Service Engineering Degree Apprenticeship

Prestwick Aerosystems; Filton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Salary £23,245

Half day Fridays

25 days holiday

Pension

Success share

Flexible benefits

Job summary

Airbus Operations Limited in Filton, Bristol, invites applications for a Customer Services Engineering Apprentice. The program starts September 2027 and lasts four years, combining on-the-job engineering work with a nine-month foundation diploma and study via Weston College and University of the West of England.

You will rotate through departments such as Scheduled Maintenance, Retrofit solutions, Ground Support Equipment, Technical Data and Spares Engineering, gaining practical skills while

Qualifications

• 112 UCAS points or above with 3 A Levels including Maths and Physics/Chemistry.
• Alternative routes: BTEC/Diploma or T Levels achieving required grades.
• GCSE Maths/English minimum grade 5/6 may be required depending on route.

Responsibilities

• Begin with a nine-month vocational foundation diploma.
• Join Airbus experts at Filton to work on Commercial Aircraft Programmes.
• Experience rotations across Customer Service departments for broad exposure.

Skills

Natural curiosity

Problem solving

Strong communication

Aerospace enthusiasm

Education

Aerospace Engineering degree apprenticeship ST0010

112 UCAS points or equivalent

Job description

Job Description:

Start date: September 2027 Location: Filton, Bristol Duration: 4 years and 3 months University: Weston College and University of the West of England Degree: BEng (Hons) Aerospace Engineering Standard: Aerospace Engineering Degree Apprenticeship - ST0010 Aerospace Engineer Level 6 Application closing date: Applications will be open until 4 January 2027. After this date, the advert will close once sufficient applications are received. Early submission is recommended.

Benefits:

• Salary: £23,245 35 hours per week
• Half day Fridays!
• 25 days holiday plus bank holidays
• Pension
• Success share
• Plus many more flexible benefits!

About us:

Launch an exciting career by joining our Airbus Apprenticeship programme! Our Apprentices receive second to none training, gaining the necessary skills, knowledge and experience to enable you to make an immediate contribution when you enter the workforce. An Airbus apprenticeship offers you the opportunity to gain qualifications with no fees, whilst acquiring new skills through vocational training, and a competitive salary. Customer Services is responsible for supporting the entire Airbus fleet through providing in-service solutions, maintenance requirements and procedures while ensuring continued airworthiness and safety of the flying fleet. You will be the face of Airbus in front of our customers providing support and assistance with technical queries and new solutions ensuring customer satisfaction with every interaction.

As a Customer Services Engineering Apprentice your journey begins with a nine-month vocational foundation diploma. Afterward, you’ll join our experts at Filton, diving into real engineering work on our Commercial Aircraft Programmes.

You’ll be assigned to a department with incredible career potential, including:

• Scheduled Maintenance - work with the Design Office, Customers and Aviation Authorities to define and establish the Airbus Maintenance Program;
• Service Bulletins Retrofit solutions - provide recommended, mandated and operator requested in-service modifications;
• Ground Support Equipment & Tooling - designing, testing, validating and supporting tooling and equipment, to assist customers with maintenance, repairs and the overall operability of the aircraft;
• Technical Data - production of approved maintenance procedures and parts catalogue for the continued airworthiness of their aircraft operations;
• Spares Engineering - providing support to major and daily repairs by resolving technical issues in coordination with procurement, production, logistics and quality;
• Supplier Management - working closely with our suppliers to obtain the documentation needed to support our Airbus authoring lines and the customer directly.

In addition, to your work placements and studies, there are a number of excellent training opportunities open to you that cover a variety of subjects, as well as encouraging you to get involved in extracurricular education and community projects designed to broaden your experience and help you develop both your professional and personal skills along the way. We empower our apprentices with significant placement flexibility. You’ll not only gain deep technical expertise within your core area but also develop a diverse skill set through rotations in various Customer Service departments. This unique blend of academic study, on-the-job experience, and training ensures you’re well-equipped for a successful and impactful career.

Requirements:

• 112 UCAS points or above: 3 A Levels BBC or above which must include Maths at B or above AND Physics or Chemistry at C or above, with a further level/AS-Level/BTEC Diploma
• OR BTEC Extended Diploma: Aeronautical Engineering, Advanced Manufacturing in Engineering, Construction and the Built Environment, Electrical/Electronic Engineering, Engineering, Land-based Technology, Manufacturing Engineering, Mechanical Engineering, or Operations and Maintenance Engineering - minimum grade DMM or D (Advanced Manufacturing Engineering)
• OR T Levels – Minimum of Merit overall in Engineering and Manufacturing, additional qualification in Maths at Level 3 preferable but not essential; AND GCSE Maths and English (Language and Literature) – Minimum of Grade 5/B

Successful candidates will be able to demonstrate the following:

• Natural curiosity and excitement to explore and to work in a dynamic and changing environment
• Ability to manage problems and communicate effectively to resolve them in a fast paced environment
• Passion about Aerospace and shaping the sustainable future of the civil aircraft market

Important Information:

GRADES: If you are on predicted grades, your offer will be conditional to achieving the position’s requirements before the apprenticeship start date. SECURITY CLEARANCE: You will be subject to a BPSS (Baseline Personnel Security Standard) check. You may also need to gain UK SC-level Security Clearance or Export Control, depending on the role. RIGHT TO WORK IN THE UK: Candidates must have current legal authorisation to work in the United Kingdom for the full duration of the programme. For more information, please check the Government Website. LEVY FUNDING: Successful candidates must be eligible for the levy funding. Our apprenticeship roles do not meet the minimum requirements set by UK Visas & Immigration to enable sponsorship of migrant workers.

AI Guidance: We know you might be thinking about using AI to help you in your application - before you do, please read our guidelines on the use of AI for recruitment at Airbus Use of AI Guidance.

Contact:

Please let us know if you need us to make any adjustments to allow you to access and participate fully in the recruitment process. If you wish to discuss this further please contact via email [e-mail]. Any information disclosed will be treated in the strictest confidence.

Company:

Airbus Operations Limited Employment Type: Apprenticeship ------- Experience Level: Student Job Family: By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment.

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all.

As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail]. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey. Learn more