Customer Service Engineering Degree Apprenticeship

Airbus S.A.S.; Filton; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Half day Fridays

25 days holiday plus bank holidays

Pension

Success share

Plus many more flexible benefits!

Job summary

Airbus in Filton, United Kingdom, invites applications for an Engineering Apprentice in Customer Services. The nine-month foundation diploma leads into real engineering work on Commercial Aircraft Programmes, with rotations across departments to build a broad skill set.

You'll gain deep technical expertise while developing professional and personal skills, supported by a flexible placement structure and industry-leading training.

Qualifications

• UCAS points: 112 or above with specific A Level requirements.
• BTEC Extended Diploma in Engineering or related fields with minimum grade DMM or D.
• T Levels: Merit overall in Engineering and Manufacturing.
• GCSE Maths and English: minimum grade 5/B.

Responsibilities

• Staged work placements across Customer Services departments.
• Rotations to gain broad technical exposure in Aerospace maintenance.
• Learning to produce and interpret maintenance procedures and data.

Skills

Problem solving

Communication

Teamwork

Adaptability

Education

UCAS points

BTEC Extended Diploma in Engineering

T Levels

GCSE Maths & English

Job description

Customer Services is responsible for supporting the entire Airbus fleet through providing in-service solutions, maintenance requirements and procedures while ensuring continued airworthiness and safety of the flying fleet. You will be the face of Airbus in front of our customers providing support and assistance with technical queries and new solutions ensuring customer satisfaction with every interaction. As a Customer Services Engineering Apprentice your journey begins with a nine-month vocational foundation diploma. Afterward, you'll join our experts at Filton, diving into real engineering work on our Commercial Aircraft Programmes. You'll be assigned to a department with incredible career potential, including:

• Scheduled Maintenance - work with the Design Office, Customers and Aviation Authorities to define and establish the Airbus Maintenance Program;
• Service Bulletins Retrofit solutions - provide recommended, mandated and operator requested in-service modifications;
• Ground Support Equipment & Tooling - designing, testing, validating and supporting tooling and equipment, to assist customers with maintenance, repairs and the overall operability of the aircraft;
• Technical Data - production of approved maintenance procedures and parts catalogue for the continued airworthiness of their aircraft operations;
• Spares Engineering - providing support to major and daily repairs by resolving technical issues in coordination with procurement, production, logistics and quality;
• Supplier Management - working closely with our suppliers to obtain the documentation needed to support our Airbus authoring lines and the customer directly.

In addition, to your work placements and studies, there are a number of excellent training opportunities open to you that cover a variety of subjects, as well as encouraging you to get involved in extracurricular education and community projects designed to broaden your experience and help you develop both your professional and personal skills along the way. We empower our apprentices with significant placement flexibility. You'll not only gain deep technical expertise within your core area but also develop a diverse skill set through rotations in various Customer Service departments. This unique blend of academic study, on-the-job experience, and training ensures you're well-equipped for a successful and impactful career.

Eligibility

• 112 UCAS points or above: 3 A Levels BBC or above which must include Maths at B or above AND Physics or Chemistry at C or above, with a further level/AS-Level/BTEC Diploma;
• BTEC Extended Diploma: Aeronautical Engineering, Advanced Manufacturing in Engineering, Construction and the Built Environment, Electrical/Electronic Engineering, Engineering, Land-based Technology, Manufacturing Engineering, Mechanical Engineering, or Operations and Maintenance Engineering - minimum grade DMM or D (Advanced Manufacturing Engineering);
• T Levels - Minimum of Merit overall in Engineering and Manufacturing, additional qualification in Maths at Level 3 preferable but not essential;
• GCSE Maths and English (Language and Literature) - Minimum of Grade 5/B., Natural curiosity and excitement to explore and to work in a dynamic and changing environment;
• Ability to manage problems and communicate effectively to resolve them in a fast paced environment;
• Passion about Aerospace and shaping the sustainable future of the civil aircraft market.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Launch an exciting career by joining our Airbus Apprenticeship programme! Our Apprentices receive second to none training, gaining the necessary skills, knowledge and experience to enable you to make an immediate contribution when you enter the workforce. An Airbus apprenticeship offers you the opportunity to gain qualifications with no fees, whilst acquiring new skills through vocational training, and a competitive salary.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Salary and Benefits

Salary: £23,245 35 hours per week

• Half day Fridays!
• 25 days holiday plus bank holidays
• Pension
• Success share
• Plus many more flexible benefits!

Interview Questions

We want to get to know you-not just your grades or school background so, tell us on your cover letter:

• Why Airbus and this apprenticeship?
• What is it about Airbus that makes you excited to start a career with us? What is it about our company, our values, or the future of aerospace that excites you? We want to hear about what motivates you to pursue this unique path and how you see yourself growing with us.
• What skills and experience do you bring?
• Think about projects, hobbies, or academic subjects that have given you practical experience. This could include personal projects, academic work and extracurricular activities.