Customer Service Dispatcher (FTC)

Jungheinrich UK; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Dispatcher to ensure efficient allocation of engineering resources. This role involves managing customer communications, scheduling work, and building strong relationships with clients and engineers. The ideal candidate thrives in a fast-paced environment, possesses strong planning skills, and has a keen attention to detail. Join a company that values its employees and offers a range of benefits and career support, making a significant impact in the logistics sector. If you're ready to take on a challenging yet rewarding position, this opportunity is perfect for you.

Benefits

Wide range of benefits

Training courses

Ongoing career support

Qualifications

• Strong experience in planning, scheduling, or dispatching is essential.
• Ability to communicate effectively on multiple levels.

Responsibilities

• Allocate engineering resources to meet customer expectations efficiently.
• Handle customer calls and maintain strong relationships with clients.

Skills

Planning

Scheduling

Dispatching

Communication

IT Literacy

Attention to Detail

Flexibility

Integrity

Resilience

Tenacity

Job description

Customer Service Dispatcher (Maternity Cover)

Location: Warrington

Contract End Date: June 2026

Without Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally.

Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career.

Role Purpose

• Allocating existing engineering resources in order to meet customer expectations in a timely and cost-effective manner.
• Providing good communication at all times to both internal and external customers.
• Making sure that all incoming planned and unplanned work is reviewed, planned, prioritised, assigned and completed.

Role Responsibilities

• Handling and logging of customer calls efficiently and by agreed procedure.
• Building strong and positive relationships with customers, engineers, and colleagues.
• Making sure that all customers are regularly updated about the status of their work.
• Maintenance Planning.
• Allocate and monitor progress of all incoming planned and unplanned work.
• Record and monitor VOR trucks, escalate when and if required.
• Allocate and order Sub-contracted work.
• Absence planning of engineers in conjunction with Area Service Managers.
• Process engineer’s timesheets, checking for accuracy, productivity, overtime.
• Making sure that all work is correctly charged to the customer and any error logs are cleansed regularly.
• Review team resource, skill matrix and primary engineers regularly with team Area Service Managers.
• Monitor engineer’s performance and escalate to Area Service Managers where appropriate.
• Procurement of Engineers Tools & Small materials.

In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the Customer Service Manager such as call out and working outside of normal working hours.

Role Requirements

• Strong experience in planning, scheduling or dispatching.
• Ability to work under pressure and in a fast-paced environment.
• Ability to communicate on multiple levels.
• IT literate.
• Experience in a service-related industry with focus on work allocation is desirable.
• Attention to Detail.
• Flexibility.
• Integrity.
• Resilience and Tenacity.

Jungheinrich is an attractive employer and cares about its employees. We offer a wide range of benefits, training courses and on-going career support.

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