Customer Services Assistant

saha; Bolton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen sucht nach einem motivierten Customer Services Assistant, der eine Leidenschaft für die Unterstützung von Menschen hat. In dieser Rolle werden Sie Teil eines engagierten Teams, das sich für die Bereitstellung von qualitativ hochwertigen Wohnservices einsetzt. Sie werden die Möglichkeit haben, positive Beziehungen zu Kunden aufzubauen und ihnen in schwierigen Situationen zu helfen. Dies ist eine großartige Gelegenheit, um Ihre Fähigkeiten in einem unterstützenden Umfeld weiterzuentwickeln und einen echten Unterschied im Leben von Menschen zu machen, die Unterstützung benötigen.

Benefits

26 Tage Jahresurlaub

Zusätzlicher Tag Urlaub an Ihrem Geburtstag

Rabatte in Geschäften

Pensionsplan mit Lebensversicherung

Rabattierte private Krankenversicherung

Finanzielle Notfallkredite

Berufliche Krankengeldregelung

Umfassendes Einarbeitungsprogramm

Langzeitdienstpreise ab 2,5 Jahren

Karriereentwicklung Unterstützung

Qualifications

• Erfahrung im Umgang mit obdachlosen oder verletzlichen Personen.
• Fähigkeit, Vertrauen aufzubauen und professionell zu kommunizieren.

Responsibilities

• Bereitstellung eines effektiven telefonischen Service für das Kundenservicezentrum.
• Professionelle Beratung per Telefon, E-Mail oder Web-Chat.

Skills

Kommunikationsfähigkeit

Beziehungsaufbau

Resilienz

Wissen über Obdachlosigkeit

Kenntnis von Gemeinschaftsressourcen

Job description

About The Role

Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities?Are you a positive, people-oriented team player and manager who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?

If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join our Customer Services team.

At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement.

The Customer Services Assistant will help to provide an effective and efficient telephone answering service for the Customer Services Centre, providing professional, appropriate and accurate advice either by telephone, email, web chat or in writing when dealing with enquiries to maximise Right First Time resolution.

The benefits on offer
In return for helping to transform lives, we’ll give you access to some great benefits. These include:

• 26 days annual leave rising to 31 days
• An extra day off on your birthday
• A High Street discount scheme (great savings both on and off-line)
• Pension with life assurance
• Discounted private medical insurance
• Loans available for financial emergencies
• Occupational Sick Pay
• A full Induction package and training relevant to the role
• Long service awards from 2.5 years
• Support to learn and develop your career

About You

A Customer Services Assistant will instinctively share our delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.

You will need to:

• Be a confident and capable communicator, not fazed by difficult situations
• Be able to build trusting, professional relationships and have a high level of resilience.
• Take an asset-based approach to empowering people to develop their skills, strengths and talents.
• Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,
• Understand or learn about community resources and organisations that can help our clients

About Us

A registered social landlord andone of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.