Customer Service/Counter Sales Supervisor

Keyline Civils Specialist; Braintree; On-site; GBP 26,000 - 38,000; Full time

Job summary

Keyline Civils Specialist in the UK is seeking a Customer Service Supervisor to lead a team of Customer Service/Trade Counter Assistants, ensuring customers receive the right products for their needs. You will motivate and develop the team to maximise sales while delivering outstanding service.

Full product training is provided, and we value an inclusive, energetic work environment where everyone can perform at their best.

Qualifications

• Previous experience in a similar role with strong customer service skills.
• Self-motivated, enthusiastic and organised.
• Good numerical skills.

Responsibilities

• Lead a team of Customer Service/Trade Counter Assistants and ensure customers receive the right products.
• Develop and motivate your team to maximise sales opportunities.
• Maintain the highest possible level of service for all customers.
• Provide full product training to the team and foster a friendly, inclusive culture.

Skills

Customer service

Team leadership

Numerical skills

Job description

A buzzing atmosphere, great benefits and plenty of opportunities for career progression – join Keyline as a Customer Service Supervisor and share our success and good times with a hard-working, friendly bunch of people.

About Us

Keyline is the UK’s number one supplier of civils, heavy building materials and drainage solutions, with a nationwide network of branches; and our aim is to be “Best in Town” for product knowledge, availability and customer service. We’re part of the Travis Perkins Group, who've been recognised as one of Britain’s Top Employers since 2010. If you aim to be the best you can be, then we’d like to hear from you.

The role

As a Customer Service Supervisor you will lead a team of Customer Service/Trade Counter Assistants who are responsible for ensuring our customer have the right products for their requirements. You will possess drive, passion and enthusiasm which will enable you to deliver the service that Keyline prides itself upon. You will develop and motivate your team in maximising sales opportunities whilst providing our customers with the highest possible level of service.

What we are looking for

Ideally you will have previous experience in a similar role with great customer service skills and be able to relate to loads of different people. Self motivated, enthusiastic and organised, you will also have good numerical skills. Full product training will be provided.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

You be you, it makes us, us.