Customer Sales Supervisors

Travis Perkins Trading Company Limited; Little London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

Contributory pension

Private healthcare

Life assurance

Sharesave scheme

Staff discounts

Job summary

Travis Perkins Trading Company Limited is seeking a Customer Sales Supervisor to lead the branch team, deliver first-class service to customers and ensure safety. You will be on the front line handling requests, explaining products, and helping each customer with their purchase to drive sales from good to great. This role emphasizes face-to-face customer interaction and strong team leadership. We offer competitive pay and a range of benefits.

Qualifications

• Must have supervisory experience in a customer-facing role.
• Strong customer service mindset with ability to build loyal relationships.
• Ability to communicate clearly face-to-face and handle customer requests.

Responsibilities

• Lead and inspire branch team to deliver high standards of service.
• Handle customer requests, provide product information, and prepare quotes.
• Ensure safe and correct movement of products within the branch.
• Maintain safety policies and procedures at all times.

Skills

Supervisory experience

Customer service

Face-to-face communication

Relationship building

Team leadership

Safety compliance

Job description

Joining the Travis Perkins family as a Customer Sales Supervisor, you will need to be able to lead and inspire a team, build loyalty, whilst being on the front line dealing with our customers that come into your branch, providing a first class service and keeping colleagues and customers safe at all times. What will I be doing? No one day is the same as the next in TP branch life, but here are a few pointers:

• Our success is built on strong relationships with our customers so it's essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
• You’ll handle requests, provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
• You’ll also be responsible for ensuring the safe and correct movement of our products around the branch.
• Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures. This is a key customer facing role, you just need the ability to provide great customer service and have experience in a supervisory role, we can teach you the rest. Does this sound like you?

We hope you can say 'Yes' to all of the characteristics below - they are in the DNA of all our fantastic Customer Sales Supervisors. Are you:

• Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
• Someone who thrives in a dynamic and fast paced environment.
• Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships.

You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas.

Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!

You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company.

We pride ourselves on being a great place to work that's why we have been voted one of the UK's Top Employers every year since 2010.

We offer our employees access to extensive career opportunities across our 5 leading businesses.

We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.

We're driving to become a truly inclusive employer. We want everyone to be at their best and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

You be you, it makes us, us.