Customer Service Coordinator — People-Focused Admin Pro

DS Smith; Knotting Green; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Pension scheme

Life assurance and income protection

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Job summary

DS Smith is seeking a Customer Service Co-ordinator for our Blunham site to support administrative processes and act as the main contact for customers. You will work closely with site teams to keep information accurate and up to date, ensuring smooth service delivery.

Ideal candidates are highly organised, proactive and comfortable managing multiple tasks in a fast-paced environment, with strong Microsoft Office skills and a customer-focused mindset.

Qualifications

• Relevant customer facing experience - ideally within a B2B or B2C environment.
• Able to work independently but also comfortable building strong relationships.
• Positive, can-do attitude with strong organisational skills.
• Proficient with Microsoft packages (Excel, Word, etc).

Responsibilities

• Support the administrative process for the Blunham site and be the point of call for the customer base.
• Liaise with site teams across the business to ensure information is accurate and updated.
• Interact with customers and stakeholders to maintain smooth operations.
• Maintain high attention to detail and contribute to a safe, efficient work environment.

Skills

Customer facing experience

Independence

Organisational skills

Microsoft Office

Job description

DS Smith is seeking a Customer Service Co-ordinator for our Blunham site to support administrative processes and act as the main contact for customers. You will work closely with site teams to keep information accurate and up to date, ensuring smooth service delivery.

Ideal candidates are highly organised, proactive and comfortable managing multiple tasks in a fast-paced environment, with strong Microsoft Office skills and a customer-focused mindset.