Customer Service Co-ordinator (Administrator)

DS Smith; Knotting Green; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Pension scheme

Life assurance and income protection

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Job summary

DS Smith is seeking a Customer Service Co-ordinator for our Blunham site to support administrative processes and act as the main contact for customers. You will work closely with site teams to keep information accurate and up to date, ensuring smooth service delivery.

Ideal candidates are highly organised, proactive and comfortable managing multiple tasks in a fast-paced environment, with strong Microsoft Office skills and a customer-focused mindset.

Qualifications

• Relevant customer facing experience - ideally within a B2B or B2C environment.
• Able to work independently but also comfortable building strong relationships.
• Positive, can-do attitude with strong organisational skills.
• Proficient with Microsoft packages (Excel, Word, etc).

Responsibilities

• Support the administrative process for the Blunham site and be the point of call for the customer base.
• Liaise with site teams across the business to ensure information is accurate and updated.
• Interact with customers and stakeholders to maintain smooth operations.
• Maintain high attention to detail and contribute to a safe, efficient work environment.

Skills

Customer facing experience

Independence

Organisational skills

Microsoft Office

Job description

The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the customer service strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions - The customer service team are the face of our business and our biggest ambassadors!

Are you currently working in administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team? If you are thinking about taking the next step in your career, then this might be the role for you! We are looking for an enthusiastic, pro-active, and self-motivated individual to join the UK Packaging Division as a Customer Service Co-ordinator. As a natural 'people-person', you will thrive on networking daily with existing and potential customers to support the administrative process for our Blunham site by being our point of call for our customer base. Working closely with site teams across the business, being organised with fantastic attention to detail is vital to this role as you will ensure all process information and reporting both internally and customer facing is accurate and updated as needed. This role is a central part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role - no 2 days are the same! You will also be liaising directly with customers so a perfect role for a natural people-person. So, if you have excellent attention to detail, have experience of working within a customer facing role and fancy a new challenge - then we might be looking for you! About you

• Relevant customer facing experience - ideally within a B2B or B2C environment.
• Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
• A positive and can-do attitude
• Strong organisational skills with proven ability to handle multiple tasks at any given time
• Computer literate, especially on Microsoft packages (Excel, Word, etc)

We're DS Smith, a company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, proudly employing over 30,000 people, and supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we're building the team to drive change across Europe and North America.

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria. As a Safety-first employer, we are committed to maintaining the highest standards across our operations. Our approach to safety means going beyond minimum legal requirements and focuses on continuously elevating how we work safely-every day, at every level. Shortlisted candidates will be asked to complete a brief safety questionnaire as part of the selection process. This helps us ensure that everyone who joins our team shares our focus and commitment to design, operate and maintain injury-free workplaces for our employees and everyone who enters our facilities.

Benefits

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme, life assurance and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme