Customer Service Coordinator

HARRON HOMES LIMITED; Wakefield; On-site; GBP 30,000 - 45,000; Full time

Job summary

Harron Homes is looking for a dedicated individual to manage customer service processes including complaint resolution and coordination of resources for new homes. This role requires excellent organizational and communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Ability to work independently and within a team.
• Excellent verbal and written communication skills.
• Excellent organizational skills.

Responsibilities

• Manage customer issues and complaints until satisfactory resolution.
• Coordinate scheduling of Customer Service Operatives.
• Organize resources and materials for site works.

Skills

Communication

Organizational Skills

Initiative

Ability to Work Under Pressure

Teamwork

Job description

About The Company

Harron Homes is committed to delivering high-quality luxury new quality homes and communities across Yorkshire, Derbyshire and Nottinghamshire.

About The Role

To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.

Working closely with the Customer Service Manager to collate management information and data for analysis.

Responsibilities

• Monitor own email inbox and the customer service departments email inbox.
• Record the outcome of all telephone calls, and emails from customers and contractors.
• Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports.
• To coordinate the scheduling of the Customer Service Operatives diaries.
• To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes.
• Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in store and on site as required.
• Process PO’s, invoices and undertake any contra- charging process.
• Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager.
• Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
  
  

Required Skills

• Ability to; work independently and within a team, prioritise work and take initiative.
• Ability to work well under pressure in a fast-moving environment.
• Excellent verbal and written communication skills.
• Excellent organisational skills.
  
  

Pay range and compensation package

Details regarding pay range or salary or compensation will be provided during the interview process.

Equal Opportunity Statement

Harron Homes is committed to diversity and inclusivity in the workplace