Service Coordinator

Elevation Recruitment Group; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Elevation Recruitment Group is seeking a Service Coordinator for an engineering business in Sheffield. The role involves managing customer accounts, ensuring timely communication regarding deliveries, and delivering an end-to-end service process. Ideal candidates will have experience in customer service and using ERP systems.

Qualifications

• Experience in customer service or sales administration.
• Excellent written and verbal communication skills.

Responsibilities

• Manage end-to-end service process for UK customers.
• Provide excellent customer service and manage queries.
• Work closely with production and sales teams.

Skills

Communication skills

Customer service experience

Tools

ERP system

Job description

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Elevation Recruitment Group - Business Support Division are excited to be recruiting for an engineering business in Sheffield for an Service Coordinator to join them on a permanent basis.

• Full Time - Permanent

As an Service Coordinator you will be responsible for :

• Responsible for delivery of start-to-end service process of UK customer base.
• Work to SLA and provide excellent customer service
• Receiving and managing inbound calls and emails
• Working closely with the production and sales team updating the customers on any delay in deliveries etc
• Managing customer accounts and being first point of contact for any queries, orders or complaints.

To be successful in this role of Sales Administrator you will ideally have:

• Experience within a customer service/ service or sales administration role
• Experience using an ERP system
• Excellent communication skills written and verbal