Client Services Coordinator

JR United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technical recruitment agency is seeking a Client Services Coordinator in South Manchester. This role involves overseeing the contractor lifecycle, supporting client relationships, and ensuring high-quality service delivery. Ideal candidates will have administrative experience in recruitment, excellent organizational skills, and a passion for client care. Join a collaborative team focused on personal development and career growth.

Benefits

Ongoing investment in learning and development

Health and well-being programme

Discounted gym membership

Mental health support

Access to well-being apps

Free parking

Qualifications

• Experience coordinating onboarding processes and contractor interactions.
• Ability to manage multiple tasks and provide client support.
• Proficient in Microsoft Office, with additional tools as a bonus.

Responsibilities

• Manage the full contractor care lifecycle from onboarding to offboarding.
• Coordinate end-to-end processes for contractor inquiries and support.
• Maintain accurate records for reporting and compliance.

Skills

Organisational skills

Attention to detail

Communication

Problem-solving

Education

Previous administrative experience in recruitment or contractor care

Tools

Microsoft Office

Visio

MS Project

Job description

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We were founded back in 1969 and have grown from very humble beginnings to a £1.3b global technical recruitment specialist organisation. With over 30 offices UK wide, office in Canada, USA, Australia and Europe, we are the UK's leading technical recruitment agency and the 3rd largest globally. Morson Group consists of multiple specialist practices that offer complex talent solution needs across Engineering and Technology. Ranking nationally as one of the Best Big Companies to work for, whilst being recognised for excelling in the area of Learning and Development, it has never been a better time to explore career opportunities at Morson Group.

Do you thrive in fast-paced environments where no two days are the same? Are you a natural problem-solver with a passion for delivering outstanding support? If so, we want to hear from you.

We’re looking for a Client Services Coordinator to join our onsite team at a key client location in South Manchester. In this pivotal role, you’ll manage the full contractor care lifecycle—from onboarding through to offboarding and everything in between. The role also plays an important part in supporting the Client Relationship Executive, assisting with day-to-day client delivery and providing cover as needed to ensure continuity and a high standard of service.

This is a people-focused, detail-driven position, perfect for someone who enjoys working in a collaborative, client-facing environment and takes pride in delivering a seamless contractor experience.

The role is primarily based onsite at our client’s location in South Manchester, with occasional travel to other UK sites approximately every other month (typically for one or two days). There will be the opportunity for hybrid working once established in the role.

A full UK driving licence and access to your own vehicle are required. We’re also open to applications from candidates looking to work 0.8 FTE (four days per week).

What you’ll be doing:

• Coordinating the end-to-end onboarding process for contractors, including offer management, system input, screening, and documentation
• Acting as the first point of contact for all contractor-related queries
• Managing a high volume of ongoing contractor interactions with accuracy and empathy
• Maintaining up-to-date records and trackers to support effective reporting and compliance
• Liaising with internal teams and hiring managers to ensure a smooth contractor journey
• Supporting inductions, assignment extensions, and offboarding activities
• Working closely with the Client Relationship Executive to support account operations, and providing cover where required to maintain service continuity and client satisfaction

What we’re looking for:

• Previous administrative experience, ideally within recruitment or contractor care
• Strong organisational skills and keen attention to detail
• Confident and clear communicator – both written and verbal
• Ability to manage and prioritise multiple tasks independently
• Calm under pressure and solution-oriented
• Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint); familiarity with Visio or MS Project is a bonus
• Friendly, proactive, and a team player

Why you’ll love it here:

You’ll join a collaborative, high-performing team where your input truly matters. This is a great opportunity to work onsite with a leading client, build strong professional relationships, and gain hands-on experience in contractor management and client service delivery.

What’s in it for you:

• Ongoing investment in your learning and development
• Health and well-being programme
• Discounted gym membership
• Mental health support through free confidential advice and counselling
• Access to free well-being and lifestyle apps
• Free parking

Morson Group is an equal opportunities employer and respects diversity. In order to apply for this role, you must be eligible to live and work in the UK.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.