Customer Service Coordinator

American President Lines; Stanwell; On-site; GBP 26,000 - 36,000; Full time

Job summary

CEVA Logistics is seeking an Export Customer Service Coordinator to join the Freight Management team in Hounslow. You will manage export orders from receipt to completion, ensuring shipments are processed accurately and to meet service levels.

In this role you will collaborate with operational and shared service teams, provide proactive shipment updates, monitor KPIs, and build strong customer relationships to support retention and growth.

Qualifications

• Experience in export freight forwarding and customer service.
• Able to work in a fast-paced environment with multiple shipments.
• Strong communication and relationship-building skills.
• Commitment to operational excellence and continuous improvement.

Responsibilities

• Manage export customer orders and ensure accurate shipment processing.
• Coordinate with operational and shared service teams to ensure shipments are entered and executed correctly.
• Monitor shipments against customer KPIs and service commitments.
• Provide proactive milestones updates and act as primary contact for inquiries and shipment-related issues.
• Build strong customer relationships to support retention and growth.
• Support development of customer account plans and joint initiatives.
• Identify opportunities to improve customer solutions and expand services.
• Collaborate with Business Development on opportunities, tenders and proposals.
• Ensure operational processes are followed and continuous service improvements are delivered.

Skills

Export freight forwarding experience

Customer service focus

Strong communication skills

Relationship-building

Attention to detail

Cross-functional collaboration

Job description

London Heathrow, GB

Customer Service Coordinator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

We are looking for an experienced Export Customer Service Coordinator to join our Freight Management team in Hounslow. This role plays a critical part in ensuring export shipments are processed accurately and efficiently while delivering exceptional service to customers.

You will act as a key point of contact for customers, managing export orders from receipt through to completion, ensuring all shipments are processed within agreed service levels and customer KPIs. Working closely with operational teams and shared service colleagues, you will build strong customer relationships, provide proactive shipment updates, and help identify opportunities to enhance service delivery and support business growth.

WHAT ARE YOU GOING TO DO?

• Manage export customer orders and ensure accurate shipment processing within internal systems.
• Coordinate with operational and shared service teams to ensure export shipments are entered and executed correctly.
• Monitor shipments against agreed customer KPIs and service commitments.
• Provide timely and proactive milestone updates to customers. Act as the primary point of contact for customer enquiries and shipment-related issues.
• Build and maintain strong customer relationships to support retention and growth.
• Support the development of customer account plans and joint business initiatives.
• Identify opportunities to improve customer solutions and expand service offerings.
• Work closely with Business Development teams on customer opportunities, tenders, and solution proposals.
• Ensure operational processes are followed and continuous service improvements are delivered.

WHAT ARE WE LOOKING FOR?

We are looking for a proactive and customer focused logistics professional with experience in export freight forwarding and customer service. You thrive in a fast paced environment, confidently managing multiple shipments while maintaining exceptional attention to detail. With strong communication and relationship-building skills, you enjoy working collaboratively across teams, solving problems, and delivering a high level of service that exceeds customer expectations. A passion for operational excellence, customer satisfaction, and continuous improvement will enable you to succeed in this role and contribute to the growth of both the customer portfolio and the wider business.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status. Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.