Customer Service Coordinator

Countryside Partnerships PLC; Stanstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to enhance customer satisfaction and ensure timely resolution of service cases. In this pivotal role, you will engage with customers and various stakeholders, ensuring that their concerns are addressed promptly and effectively. This position offers a unique opportunity to contribute to the creation of sustainable communities while being part of a team that values integrity and quality. Join a company that not only builds homes but also fosters career growth and community support, making a real difference in people's lives.

Benefits

28 days holiday plus UK Bank Holidays

Pension scheme with employer contributions

Two paid volunteer days annually

Comprehensive training and development

Financial, lifestyle, health, and wellbeing perks

Qualifications

• Experience in customer service roles with a focus on communication.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Liaise with customers, partners, and subcontractors to resolve issues.
• Coordinate contractors to address snagging or defects in homes.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree

Job description

Job Title: Customer Service Coordinator

We have an exciting opportunity for a Customer Service Coordinator to join our team at Vistry Central Home Counties, based at our Stanstead Court office. In this role, you will liaise with customers, partners, technicians, and subcontractors to ensure the timely completion of customer service cases within SLA. Your responsibilities include addressing customer concerns received via telephone or email and coordinating contractors to resolve snagging or defects in our homes.

About Us

We build more than homes; we’re creating Vistry. As a responsible developer and award-winning employer, we live by our ethos of doing the right thing. Our core values of integrity, caring, and quality guide everything we do. We are committed to developing sustainable communities across both affordable and private housing sectors. Our renowned brands include Bovis Homes, Linden Homes, and Countryside Homes. Through Vistry Works, our manufacturing division, and Vistry Services, our support functions, we are a proud UK Green Building Council member, a top five UK housebuilder, and a recipient of numerous awards such as Top Employer and Global Top Inspiring Workplaces.

Join us in making Vistry.

Benefits

• 28 days’ holiday plus all UK Bank Holidays, with options to carry over leave and purchase up to 5 additional days
• Auto-enrollment into our pension scheme with Legal & General, where you contribute 4% and we contribute 6%; options for salary sacrifice and increased contributions
• Two paid volunteer days annually to support communities and charities
• Comprehensive training and development to support your career growth
• Additional benefits including financial, lifestyle, health, and wellbeing perks, plus recognition incentives