Administrator

chubbfiresecurity; Belfast City District; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Company Pension (5% matched)

Cycle to Work Scheme

Employee Referral Scheme (£1000)

Life Assurance (4 x Basic Salary)

Central Benefits Platform discounts

Free Mortgage Advice

Bravo scheme

Job summary

Chubb Fire & Security is seeking an Administrator to provide professional, responsive service to customers, coordinate service visits, and manage account enquiries. You will own requests from initial contact through to completion, ensuring appointments, documentation and orders are coordinated efficiently.

The role begins in-office full-time with a pathway to hybrid work. Strong organisational skills, excellent communication, and experience in customer service are essential for success in this

Qualifications

• Strong telephone manner and confidence handling a variety of customer queries.
• Previous experience in customer service, service coordination, scheduling or administration desirable.
• Excellent organizational skills with the ability to manage multiple tasks and changing priorities.

Responsibilities

• Log and dispatch maintenance work orders for customer accounts.
• Create small works jobs in JDE, ensuring relevant costs and purchase orders are included.
• Proactively identify scheduling conflicts, missing information or potential service issues and take action to minimise disruption to the customer.
• Act as a professional and helpful point of contact for customers regarding service visits, maintenance, appointments and general account queries.
• Handle customer concerns, cancellations, disputes, credits and reinvoicing requests in accordance with procedures.
• Maintain customer accounts with keyholder updates and manage customer data-change forms.
• Account administration – arranging purchase orders for service calls and contract renewals and processing contract price changes.

Skills

Customer service

Scheduling

Administration

Communication

Microsoft Office

Tools

Microsoft Outlook

Excel

Teams

JDE

Job description

Join the team that protects our world

About Us, Our Culture & What We Can Offer You

Here at Chubb, we view leadership and leadership development as our most powerful strategic advantage and the best way to invest in our people.

People are at the heart of everything we do, and your well‑being is important to us. That's why we protect people first and are committed to keeping you safe, secure, and happy in your career. As our presence across the globe increases, we are striving to become the #1 people-first company in the world.

We have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place.

SALARY: Up to £28,000 per annum (depending on experience)

• 25 days holiday, plus bank holidays
• Company Pension (5% matched)
• Cycle to Work Scheme
• Employee Referral Scheme (£1000)
• Life Assurance (4 x Basic Salary)
• A Central Benefits Platform offering a wide variety discounts
• Free Mortgage Advice
• Bravo scheme: Incentivising high achieving employees
• Health & Wellbeing Resources

What you'll be doing as Administrator

You will provide a professional and responsive service to our customers, acting as a key point of contact for service visits, maintenance activities and account enquiries. You will take ownership of customer requests from initial contact through to completion, ensuring customers are kept informed and that appointments, documentation and operational requirements are coordinated effectively.

• Log and dispatch maintenance work orders for customer accounts
• Create small works jobs in JDE, ensuring relevant costs and purchase orders are included
• Proactively identify scheduling conflicts, missing information or potential service issues and take appropriate action to minimise disruption to the customer through engineer schedule planning
• Act as a professional and helpful point of contact for customers regarding service visits, maintenance, appointments and general account queries
• Handle customer concerns, cancellations, disputes, credits and reinvoicing requests in accordance with company procedures
• Maintain customer accounts with keyholder updates and manage customer data-change forms
• Account administration - arranging purchase orders for service calls and contract renewals and process contract price changes

Working Hours: 37.5 Hours Per Week | Mon-Fri | 9am - 5pm

You will be expected in the office full-time to begin with. Over time you can transition to hybrid working with 2 days from home.

What we would like you to bring to the role

• Strong telephone manner and confidence handling a variety of customer queries
• Previous experience in customer service, service coordination, scheduling or administration role desirable
• Excellent organisational skills, with the ability to manage multiple tasks and changing priorities
• High level of accuracy and attention to detail, particularly when entering work orders and customer data
• Ability to work calmly and effectively in a busy, reactive environment
• Good written communication skills and confidence communicating with customers and internal stakeholders
• Competent user of Microsoft Office, particularly Outlook, Teams and Excel
• Ability to work independently while also contributing positively to a team

Join us and become part of a team committed to building great leaders. It all starts with you!

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.