Customer Service Coordinator

Donnelly Group; Eglinton; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

30 Days’ Holiday

Health Cash Back Scheme

Employee Assistance Programme

Pension & Life Assurance

Private Medical Cover Discount

Cycle to Work Scheme

Job summary

Donnelly Group in Northern Ireland invites applications for a Customer Service Coordinator at our Campsie team. You will be the key liaison between customers and the service department, communicating vehicle issues, progress and timelines while ensuring customer concerns are relayed clearly to the team.

The role requires excellent customer service, proactive communication and a sales-focused approach to support customer satisfaction and business objectives.

Qualifications

• Two years' experience in a customer-facing or administrative role.
• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.
• Team player in a fast-paced environment.

Responsibilities

• Provide excellent customer service via phone, online bookings, and face-to-face interactions.
• Schedule and manage service appointments, including vehicle drop-offs and collections.
• Liaise between customers and technicians to relay vehicle issues, progress and timelines.
• Keep customers informed and ensure vehicles are ready within agreed timeframes.
• Build and maintain customer relationships to encourage repeat business.
• Promote and recommend relevant products, services, packages, and retail options.

Skills

Servicing

Relationship

Sales

Job description

Job Description

Location: Donnelly VW, Courtauld Way, Eglinton

We are currently recruiting a Customer Service Coordinator to join our Campsie team.

The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team.

The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.

Responsibilities

• Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
• Schedule and manage service appointments, including vehicle drop-offs and collections.
• Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
• Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
• Build and maintain strong customer relationships to encourage repeat business.
• Promote and recommend relevant products, services, packages, and retail options where appropriate.
• Coordinate with technicians regarding parts ordering and communicate any delays to customers.
• Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
• Process payments and maintain accurate service records and documentation.

What We’re Looking For

• Previous two years experience in a customer facing, or administrative role.
• A customer service champion with excellent communication skills.
• Strong organisational abilities and attention to detail.
• A team player who thrives in a busy, fast-paced environment.

Skills Needed

Servicing, Relationship, Sales

About The Company

Careers at Donnelly Group

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Whether you’re starting out, changing direction or taking the next step in your career, you’ll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.

Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.

Company Culture

Our Values

Five shared values. One Donnelly family.

• Team Ethos
• Integrity
• Passion
• Trust & Respect
• Innovation

Employee Benefits

• 30 Days’ Holiday — increasing with long service
• Health Cash Back Scheme
• Employee Assistance Programme — including GP Anytime
• Enhanced Maternity & Paternity Pay
• Pension Provision & Life Assurance
• Access to Discounted Private Medical Cover
• Retail Discounts through BenefitHub
• Cycle to Work Scheme
• Kingsbridge Diamond Membership Club
• Continuous Development & Learning

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.

Donnelly Group is an equal opportunities employer.

The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process.

Employee Benefits

• 30 Days’ Holiday — increasing with long service
• Health Cash Back Scheme
• Employee Assistance Programme — including GP Anytime
• Enhanced Maternity & Paternity Pay
• Pension Provision & Life Assurance
• Access to Discounted Private Medical Cover
• Retail Discounts through BenefitHub
• Cycle to Work Scheme
• Kingsbridge Diamond Membership Club
• Continuous Development & Learning

Required Criteria

• Full valid driving license required
• Excellent organisation and time management skills
• Teamworking

Desired Criteria

• Previous Experience in Vehicle Service Department
• Previous working experience with targets and selling

Closing Date

Friday 23rd October, 2026

Contract Type

fulltime

Salary

Based on Experience