Internal Sales Administrator (Job Share)

DS Smith Plc; Lockerbie; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Competitive salary (pro rated)

25 days holiday plus bank holidays (pr

Pension scheme, life assurance and in)

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Job summary

DS Smith Plc in Lockerbie is seeking an Internal Sales Administrator for a part-time, 16-hour week role to support our Customer Services and Sales teams. You will handle administrative tasks, coordinate customer information, and help deliver a smooth customer experience.

You'll work with external sales and site teams, maintain records, produce reports, and support process improvements. Full training will be provided; previous experience in admin and a collaborative approach are valued.

Qualifications

• Strong administrative experience, ideally within a manufacturing or production environment.
• Confident user of Microsoft Office applications including Excel, Outlook, Word and Teams
• Excellent organisational skills with the ability to manage multiple priorities effectively
• Strong attention to detail and accuracy
• A positive, flexible and customer-focused approach
• Ability to work independently whilst building strong relationships across the business
• Excellent communication and interpersonal skills

Responsibilities

• Act as a key point of contact for customers and internal stakeholders
• Support the administration of customer accounts and sales activities
• Maintain accurate records, reports and system information
• Work collaboratively with external sales and site teams to ensure smooth communication and coordination
• Assist with customer enquiries and provide timely updates when required
• Support continuous improvement of administrative processes and ways of working
• Ensure all information is processed accurately and in line with company procedures

Skills

Administrative experience

MS Office proficiency

Organisational skills

Communication skills

Independent worker

Customer-focused

Interpersonal skills

Tools

Microsoft Office (Excel, Outlook, Word, Teams)

Job description

Are you an organised administrator looking for a new challenge where no two days are the same? Do you enjoy building relationships, supporting customers and working collaboratively with a wider team?

We have an exciting opportunity for an Internal Sales Administrator to join our team in a job share role, providing vital support to our Customer Services and Sales functions. This is an ideal opportunity for someone seeking part-time hours while still playing a key role within a fast-paced manufacturing environment.

As one half of a successful job share partnership, you’ll work closely with your colleague to ensure seamless support for our customers, sales team and internal stakeholders. Strong communication, attention to detail and a collaborative approach will be essential to success.

About the role

As the first point of contact for many of our customers, you will provide administrative and customer support across a variety of activities, helping to ensure information is accurate, up to date and delivered efficiently.

Working closely with our external sales teams and site-based colleagues, you’ll help coordinate processes, maintain records, produce reports and contribute to delivering an excellent customer experience.

This is a varied role that offers the opportunity to build strong relationships across the business while developing your knowledge of our products, systems and manufacturing processes. Full training will be provided.

Key Responsibilities

• Act as a key point of contact for customers and internal stakeholders
• Support the administration of customer accounts and sales activities
• Maintain accurate records, reports and system information
• Work collaboratively with external sales and site teams to ensure smooth communication and coordination
• Assist with customer enquiries and provide timely updates when required
• Support continuous improvement of administrative processes and ways of working
• Ensure all information is processed accurately and in line with company procedures

About you

We’re looking for someone who is highly organised, proactive and enjoys working in a busy environment where teamwork and attention to detail are essential.

You may currently be working in an Administration Assistant, Sales Administrator, Customer Service, Coordinator or Business Support role and be looking to develop your experience within a successful manufacturing business.

_ We’d Like to See: _

• Strong administrative experience, ideally within a manufacturing or production environment
• Confident user of Microsoft Office applications including Excel, Outlook, Word and Teams
• Excellent organisational skills with the ability to manage multiple priorities effectively
• Strong attention to detail and accuracy
• A positive, flexible and customer-focused approach
• Ability to work independently whilst building strong relationships across the business
• Excellent communication and interpersonal skills

_ What’s Great About This Opportunity? _

• Flexible job share arrangement offering excellent work-life balance
• Variety, responsibility and customer interaction every day
• Full training provided on our systems, products and manufacturing processes
• Opportunity to work within a supportive and collaborative team environment
• A role where your organisation, communication and teamwork skills can make a real impact

Previous experience within packaging or manufacturing is advantageous but not essential. If you’re organised, enthusiastic and enjoy working with people, we’d love to hear from you.

Benefits

• Competitive salary (pro rated)
• 25 days holiday plus bank holidays (pro rated)
• Pension scheme, life assurance and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Location** :**Lockerbie

Hours** :** This role is part time 16 hour per week role Monday and Tuesday 09:45 – 16:45

Contract Type** :** Permanent

About us

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products.We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation,manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!

Fair recruitment at DS Smith

_ To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. _

_ Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria _

_ As a Safety-first employer, we are committed to maintaining the highest standards across our operations. Our approach to safety means going beyond minimum legal requirements and focuses on continuously elevating how we work safely—every day, at every level. Shortlisted candidates will be asked to complete a brief safety questionnaire as part of the selection process. This helps us ensure that everyone who joins our team shares our focus and commitment to design, operate and maintain injury-free workplaces for our employees and everyone who enters our facilities. _